Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashish Singh

Pune

Summary

Certified Salesforce Developer with 7 years of experience specializing in architecting customized CRM solutions, streamlining workflows through Flow and Apex automation, and leading migrations resulting in a 40% reduction in processing times. Skilled in Lightning Web Components and Experience Cloud, delivered scalable portals and systems for global clients. Proven track record of driving Agile projects, consistently achieving 95% client satisfaction by managing strict timelines and budgets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Technology

Synechron Technologies
06.2025 - Current
  • Developed and maintained Salesforce Email Services that automated 500+ inbound requests monthly, reducing manual intervention by 40% and improving response time by 30%.
  • Drove efforts to achieve both short-term and long-term business goals by specifying optimal Salesforce technology solutions aligned with business needs and budget requirements.
  • Defined and communicated value propositions and technical requirements to stakeholders through clear documentation and impactful in-person presentations, ensuring alignment between business and technical teams.

Technical Consultant

Salesforce India Pvt. Ltd.(Apple)
03.2022 - 06.2025
  • Migrated Opportunity Management from legacy CRM to Salesforce, reducing data processing time by 40% and boosting sales productivity by 25%.
  • Automated processes using Flows and Triggers, cutting manual tasks by 50% and improving user adoption by 30%.
  • Developed reusable Lightning Web Components (LWCs) with JEST testing, shortening development cycles by 20% for 70+ users.
  • Integrated Salesforce with Conga and Box using Change Data Capture and Platform Events, enhancing data sync efficiency by 60%.
  • Led POCs for Rebate Management and Data Processing Engines, identifying solutions that improved scalability by 15%.
  • Architected technical designs for Agile projects, ensuring zero-defect deliveries within 10% tighter timelines.
  • Delivered client training and demos on Sales Cloud and Einstein Analytics, increasing adoption rates by 35%.
  • Guided cross-functional teams as SME, resolving 95% of technical issues within 24 hours.

System Engineer

Great Software Laboratory
02.2021 - 02.2022
  • Directed Experience Cloud projects, delivering tailored community portals for 10+ diverse clients.
  • Developed LWC-based portal for course admissions, streamlining payments and automating enrollment, saving 15 hours weekly.
  • Built Trailhead-inspired portal using LWCs and batch classes, improving badge sorting accuracy by 30% and user engagement by 40%.
  • Engineered case management portal with LWCs, automated notifications, and escalation rules, reducing case resolution time by 25%.
  • Implemented queueable classes for outbound communications, enhancing system efficiency by 20%.
  • Optimized portal performance with dynamic reporting, increasing client satisfaction by 35%.
  • Customized Service Console with macros, quick actions, and dynamic layouts, boosting agent productivity.
  • Integrated Knowledge Base and Chatbot for self-service support, reducing inbound case volume.

System Engineer

Tata Consultancy Services
07.2018 - 02.2021
  • Built Loan Management System for diverse clients, streamlining loan processing for 10,000+ users.
  • Designed lead generation and approval workflows, reducing loan cycle time by 30%.
  • Automated disbursement and collection processes, improving financial operations efficiency by 25%.
  • Migrated large-scale data using PL/SQL, ensuring 100% data integrity for 5+ clients.
  • Optimized Siebel CRM performance by tuning queries, boosting system speed by 35%.
  • Integrated Siebel CRM with external systems via XML and EAI, enhancing data flow by 40%.
  • Collaborated with stakeholders to deliver tailored solutions, achieving 95% client satisfaction.
  • Provided ongoing support, resolving 90% of technical issues within 24 hours.

Education

Bachelor of Engineering (B-Tech) - Electronics and Communication

Academy of Technology
Kolkata, West Bengal
05.2018

Higher Secondary School Certificate - Science

Hind motor High School
Hind motor, West Bengal
05.2014

Skills

  • Apex, Visualforce, Lightning Web Components (LWC), Lightning Aura Components
  • SOQL, SOSL, Salesforce Flow, Process Builder, Triggers
  • Platform Events, Change Data Capture (CDC), Async Apex
  • OmniStudio, Data Processing Engines (DPE), Rebate Management
  • Sales Cloud, Service Cloud, Experience Cloud, Manufacturing Cloud
  • Integration: REST/SOAP APIs, MuleSoft, ETL Tools, External Services
  • Security: Sharing and Visibility, Field-Level Security, OAuth, Territory Management
  • Testing: JEST, Apex Testing
  • Reports, Dashboards, Approval Process, Assignment Rules
  • Asynchronous Apex: Batch, Queueable class
  • Salesforce Data Cloud: Data Unification, Real-Time Data Processing, Customer 360 Profiles, Data Cloud Retrievers, Grounding
  • Agentforce: Agent Builder, Autonomous Agent Configuration, Atlas Reasoning Engine, AI-Driven Actions

Certification

  • Salesforce Certified Platform App Builder
  • Salesforce Certified Administrator
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified JavaScript Developer I
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Omni Studio Developer
  • Salesforce Certified AI Specialist
  • Salesforce Certified AI Associate
  • Salesforce Certified Data Cloud Consultant
  • Salesforce Certified Service Cloud Consultant

Timeline

Lead Technology

Synechron Technologies
06.2025 - Current

Technical Consultant

Salesforce India Pvt. Ltd.(Apple)
03.2022 - 06.2025

System Engineer

Great Software Laboratory
02.2021 - 02.2022

System Engineer

Tata Consultancy Services
07.2018 - 02.2021

Higher Secondary School Certificate - Science

Hind motor High School

Bachelor of Engineering (B-Tech) - Electronics and Communication

Academy of Technology

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