Hi, I’m
Ashish Thomas
Claim Consultant
Bengaluru,Karnataka
Summary
Carrier Objective Strategic and results driven Claim Consultant with 6+ years of broad-based experience in excellent service delivery, business operations, client relations, lean operating methods and project management.
Skilled in Agile methodologies with proficiency in managing projects and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standard.
Overview
7
years of professional experience
5
years of post-secondary education
2
Certifications
Work History
AXA XLBengaluru, Karnataka
Associate Consultant
01.2015 - Current
Job overview
- Stakeholder Management – Support the Delivery Lead and Product Owner to interact with all levels of Management, obtain buy-in and sign off
- Team management - Contribute to the business solution, team development of standards/mythologies for capturing and publishing business processes, requirement and other documentation
- Documentation - Defining and documenting epics, user stories and acceptance criteria for complex solution
- Analysis - Conduct analysis work to a consistent high standard within a range of business idea
- Coordinator - Supporting project managers with Backlog Management , prioritization , road map definition and business case creation
- Ensure alignment between requirements user stories and test outputs, including managing user acceptance testing
- Facilitating workshop - To elicit and prioritize requirement
- Mapping client’s requirements - Performing system analysis and finalizing the technical / functional specifications
- Created Business case - Documents for the projects and transitions and implemented processes in line with business
- Continues Improvement - Evaluated the overall functioning of processes, identified improvement areas and implemented adequate measures to maximize customer satisfaction level
- MIS Reports - Generated MIS reports as per the process and facilitated in critical decision-making process
- Testing - Executed the project plan for the identified opportunities to be transitioned and Organized workshop for business users for User Acceptance Testing (UAT) and designed go live PPTs and user training manuals
- Significant Accomplishments
- Guided the lean project on FNOL Process and successfully realized the savings of 380 man-hours per month
- Initiated the policy attach automation process and launched successfully which gained the savings of 3.2 FTE work
- Proposed the idea to transfer the draft coverage match process for 2 lines of business from US to Bangalore, developed the business requirement document and successfully transitioned the work
- Organized continuous improvement workshops and presented the importance and significance of innovation
- Actively engaged in regions for associate engagement
- Supported clients with business analysis, documentation and data modeling.
Deloitte
Analyst
01.2013 - 01.2014
Job overview
- Facilitating expats to file US returns with options for maximum tax savings while complying with IRS guidelines
- Completing the filing process within set timelines
Education
Master from Commerce
01.2019 - 01.2021
International Post Graduation Diploma from General Insurance
Bachelor from Commerce
01.2009 - 01.2012
Skills
Stakeholder Communicationundefined
Accomplishments
- June 2022, Currently part of Governance Project
- As a Project lead I am in charge for conducting all the Insurance related presentation and inoculation program within the team which promote new joiner and existing employee to get to know more about insurance as a concept and encourage them to site for professional exams like AINS, CII etc
- Had standardized process within department (Lean based Project)
- Worked as project lead in standardization project by Identifying and reducing the waste that leads to achieve more lean and efficient processes, which resulted in effective service delivery by reducing TAT from 48hrs to 24hrs, quick processing of claims and 6.5 FTE savings and gained the capacity increase by 12%
- Worked with Accenture team and other vendors as a process consultant from functional side to successfully build the RPA tool for the FNOL automation process for marine and liability line of business
- Eliminated manual intervention in processing FNOLS in XLGC systems (company interface ) and assisted the UAT testing till final signoff.
Certification
Project Management Professional (PMP by PMI)
Additional Information
- Awards , Kaizen Award for higher savings
Timeline
Master from Commerce
01.2019 - 01.2021
Associate Consultant
AXA XL
01.2015 - Current
Analyst
Deloitte
01.2013 - 01.2014
Bachelor from Commerce
01.2009 - 01.2012
International Post Graduation Diploma from General Insurance
03.2013
Similar Profiles
Sohit KhandelwalSohit Khandelwal
Deputy Manager at Axa Xl, XL Business India Pvt LtdDeputy Manager at Axa Xl, XL Business India Pvt Ltd
Mahesh DubeyMahesh Dubey
Deputy Manager at AXA XL- A division of AXADeputy Manager at AXA XL- A division of AXA
EMMA DAVIESEMMA DAVIES
Senior Property Treaty Underwriter at XL Catlin Re / AXA XL ReSenior Property Treaty Underwriter at XL Catlin Re / AXA XL Re
Divya PantDivya Pant
Senior Finance Associate at AXA XL A Division of AXASenior Finance Associate at AXA XL A Division of AXA
NANDINI SNANDINI S
Accountant at Rianco Ventures Pvt. Ltd.Accountant at Rianco Ventures Pvt. Ltd.