Alwin Dcosta
Associate Consultant
Bengaluru
Summary
Results-oriented technical consultant with established expertise in enterprise mobility and customer relationship management. Secured 99% uptime for clients such as Uber, ST Micro and Airbus through process optimization and proactive support delivery.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Associate Consultant
HCLTech
04.2024 - Current
- Serving as a technical advisor (L3) for clients Uber, STMicro, and Airbus, achieving 99% uptime in EUC operations.
- Manage Workspace ONE, Omnissa, AirWatch, Microsoft Intune, and Jamf Pro to enhance enterprise mobility and compliance.
- Provide tailored technical consulting and solution recommendations aligned with security policies.
- Deliver proactive support, and resolve issues to maintain high client satisfaction.
- Create and optimize runbooks and SOPs for SD Level 1 and 2 teams, improving resolution times.
- Conduct training sessions for SD teams to promote knowledge sharing and best practices.
- Simultaneously manage multiple projects while ensuring organization, detail orientation, and adherence to timelines.
- Execute daily tasks, including Zero Touch Device Deployment, OS updates/patching, app deployment, package creation, device configuration, compliance tracking, endpoint security monitoring, reporting, troubleshooting, inventory review, and conditional access monitoring, coordinating with Azure AD.
Technical Support Engineer, 2
VMware/Broadcom
03.2015 - 03.2024
- Delivered technical support for global VMware Workspace ONE customers, ensuring over 95% uptime.
- Achieved greater than 90% CSAT, earning recognition as a vChampion.
- Tracked product enhancement requests utilizing JIRA to inform development priorities.
- Collaborated with internal teams to create and optimize knowledge bases.
- Partnered with Sales to offer pre-sales technical support for implementing Workspace ONE solutions.
- Automated tasks using Workspace ONE UEM REST API, and Postman.
Technical Trainer
Concentrix
09.2011 - 03.2015
- Conducted training sessions on VMware licensing and vSphere ESXi installations.
- Evaluated training effectiveness through assessments and participant feedback.
- Reported daily progress to stakeholders for ongoing monitoring.
- Managed the nesting period for new hires, post-training, until final certification.
- Delivered capsule training and assessments to ensure product knowledge across the production floor, achieving over 88% quality, and greater than 90% CSAT.
Education
BE - Mechanical Engineering
Bangalore College of Engg & Tech
Bengaluru, India 04.2001 -
Skills
- Technical consulting and enterprise mobility
- Stakeholder communication
- Customer relationship management
- Process optimization
- Training and mentoring
- Technical expertise in Networking, Airwatch, MS Intune-SCCM, Rest API, Linux, Windows, MacOS & Devops on AWS
Certification
Jamf Pro Management Consultant
Accomplishments
vChampion Award - Achieving more than 90% CSAT
Presidents Club Award - Achieving more than 95% CSAT
In the movement Award - For handling multiple SMEs in Workspace ONE
Timeline
Jamf Pro Management Consultant
11-2025
Associate Consultant
HCLTech
04.2024 - Current
VMware certified professional, Digital Workspace
02-2024
Technical Support Engineer, 2
VMware/Broadcom
03.2015 - 03.2024
Technical Trainer
Concentrix
09.2011 - 03.2015
BE - Mechanical Engineering
Bangalore College of Engg & Tech
04.2001 -