HARISH Kumar

• Lead strategic technical advisor for enterprise customers, providing architectural guidance and implementation strategies for cloud-based endpoint management solutions
• Design and architect solutions, integrating Intune with multiple Microsoft cloud services, improving security posture, and operational efficiency for clients.
• Drive proof-of-concept implementations and customer workshops, resulting in 40% faster adoption rates
• Author technical documentation and best practices guides, contributing to the internal knowledge base used by over 200 engineers.
• Collaborate with product teams to influence roadmap based on customer feedback and market requirements

Key achievements:

• - Reduced critical incident resolution time by 30% through process optimization
• - Led cross-functional initiatives resulting in 95% customer satisfaction rating

• Served as point of contact for enterprise mobility and security solutions
• Designed and implemented a cloud-based architectural solution (Microsoft Intune) for iOS and Android for one of the Fortune 500 client's
• Led technical discovery workshops, and provided strategic recommendations for digital transformation initiatives.
• Providing L3-level technical support to the client.
• Coordinating with Client in all the key transitions and transformations
• Actively involved in all the POCs and new enhancements of the product.
• Taking care of all the internal KTs and external KTs with the client.
• Preparation of IID documents, KB Articles.
• Coordinating with the vendor (Microsoft) for any critical issues.
• Performing testing on all the new OS releases and checking the compatibility.
• Knowledge on Zimperium, MobileIron
• Established best practices and governance frameworks for cloud security

• Architected enterprise mobility solutions supporting 42,000+ devices
• Led technical strategy development for cloud migration initiatives
• Designed and implemented automated monitoring solutions reducing incident response time by 40%
• Created comprehensive technical documentation and training materials
• Established DevOps practices improving deployment efficiency by 35%