Chethana K A

Certified SAFe Agilist, Lean Specialist, and Scrum Master with over 15 years of IT experience. Proven track record in SDLC, requirement analysis, and release management. Skilled in leading international teams and delivering large-scale projects on time and within budget across Manufacturing, Retail, Healthcare, and Insurance sectors.

• Certified Safe 5 Agilist (Scaled Agile)
• Certified Lean Specialist (AIGPE)
• Certified Scrum master (Scrum Alliance)

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Jira, Confluence, Siebel, SFDC, Partner portal, Splunk, TFS, IPM+, Oracle, MS SQL Server, DB2, Windows enterprise server, Unix, Talisma, Remedy, Service Now

Tata Consultancy Service, Sanlam – (Kwaito), 10/2021 - Present, Bangalore, Program Manager, Led transformation of a major application using Jira and Confluence., Organized and facilitated project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos, and other Scrum-related meetings., Managed Confluence Data Center upgrade., Presented and implemented As-Is and To-Be solutions for service request flow using Lean Service Management., Served as ALM and LSM SPOC and conducted client trainings on ALM and LSM., Engaged in continuous learning to stay updated on industry trends., Collaborated with cross-functional teams to establish efficient application lifecycle management processes and tools., Mentored new hires, identifying their skills and providing growth opportunities., Coordinated Scrum 3i Connect, focusing on initiation, incubation, and immersion phases. Dell India, Delta, 03/2016 - 03/2018, Bangalore, Sr. Application Consultant, Acted as Scrum Master for Dell Dispatch tracking (Delta) product with a focus on guiding the teams towards improving the way., Assisted team to remove impediments by having an understanding the control and release processes, Assisted with prioritization and resolution of software defects., Facilitated sprint planning and retrospectives., Handled MIM (Major incident Management) issues. Infosys Limited, Nissan North America Inc, 03/2012 - 05/2013, Bangalore, Technology lead, Managed Siebel application environments., Spearheaded re-architecture for performance improvement., Standardized server architecture and maintenance., Prepared comprehensive production deployment plan., Managed Infosys quality procedure. Cognizant Technology Solutions, Ingersoll Rand (07/2010 - 02/2012), Heinz (02/2010 - 07/2010), Assurant Healthcare (07/2008 - 01/2010), St. Jude Medical (10/2007 - 07/2008), 10/2007 - 03/2012, Bangalore, Siebel Administrator, Administered Siebel servers and applications., Managed upgrades and patches, including multilanguage installation., Led offshore teams, ensured SLAs met., SPOC to the client for Siebel admin related issues. McAfee India, 09/2004 - 10/2007, Bangalore, Application Support Analyst, Troubleshot issues related to McAfee applications, Monitored incident statuses for resolution. B2K Corporation (Previously Outsourced Support Services division of Talisma), 04/2003 - 09/2004, Bangalore, Technical Support Engineer, Trained and mentored new hires, and evaluated process and product training programs