SHREYASH BHATT

Professional Summary:

• Accumulating over 4 years of hands-on experience, I am proficient in both manual and automation testing across various platforms including web, Windows, and mobile.
• Thorough understanding of Software Development/Test Life Cycle and proficient in various SDLC models, test levels, types, and design techniques.
• Involved in all aspects of Software Test Processes, from meticulous test planning to comprehensive test closure.
• Proficient in defect reporting and tracking utilizing tools such as Jira, Azure DevOps, and Issue Tracker.
• Skilled in identifying, prioritizing, and escalating critical issues during testing cycles to ensure timely resolution and minimize project delays.
• Skilled in diverse testing types including Smoke, Regression, Integration, Performance, API and DB testing, ensuring software quality and compliance with functional requirements.
• Proficient in UI testing, meticulously comparing against Figma design standards.
• Experienced in testing AI/ML-based chatbots, verifying FAQs, and assessing generative AI bots.
• Proficient in creating and maintaining test documentation including test plans, test cases to ensure comprehensive test coverage.
• Experienced in agile methodologies like Scrum, actively involved in sprint planning, reviews, and retrospectives to ensure timely delivery of high-quality software increments.

• Improve company performance through enhanced quality standards; deploying strong, long-term QA integration strategies.

Project : Konverto AI (Workflow Automation)

Client : Celebal (Internal)

Description : This advanced chatbot solution offers a state-of-the-art workflow automation system, allowing clients to effortlessly create personalized chatbots through simple prompt inputs. The system harnesses the power of generative AI, utilizing large language models (LLM) and Copilot to automatically generate highly customizable chatbots.

Responsibilities :

• Conducted comprehensive testing of flows, data, and extensions to ensure precise functionality.
• Tested APIs using Swagger and verified the seamless integration of embedding and data chunks.
• Performed load testing on chatbots via direct line APIs, with an active role in orchestrator-level testing.
• Generated diverse utterances for various intents, including testing for Copilot functionality.
• Verified responses across different models such as GPT-3.5, GPT-4, DaVinci.
• Executed rigorous regression testing and meticulous retesting of features, promptly reporting any identified bugs.
• Documented test queries and validated responses, ensuring accurate and efficient interactions with endorsers.

Project : MAG Chatbot 

Client : Malaysian Airlines

Description : The chatbot solution for Malaysian Airlines offers customers the convenience of checking flight status, flight schedule and accessing frequently asked questions (FAQs).

Responsibilities :

• Understand and analyze requirements to ensure a clear understanding of chatbot functionality and user expectations.
• Design and create test cases specifically for chatbot testing, covering various scenarios and intents.
• Perform API testing using tools like Postman and Swagger to validate the chatbot's response accuracy for frequently asked questions (FAQs).
• Test intents on Conversational Language Understanding (CLU) systems, ensuring accurate intent recognition and entity extraction.
• Test embedded GPT models and validate the generated responses for coherence and relevance.

Project : Emeritus ITSM Chatbot

Client : Emeritus Singapore

Description : Emeritus offers professional courses & certification programs from top universities & institutes in India.

Responsibilities :

• The primary focus of testing revolves around FAQs pertaining to Office 365, along with establishing connections with agents via calls or chats.
• Prepare test cases and executed on Azure DevOps.

Project : DonaDesk/Chatbot

Client : Celebal (Internal)

Description : DonaDesk serves as a similar platform to ServiceNow for ticket and user management, catering to individuals with different roles. The chatbot is seamlessly integrated with DonaDesk through Microsoft Teams integration, allowing users to directly raise tickets from within Teams.

Responsibilities :

• Test Service Level Agreements (SLAs) to ensure the system meets performance and responsiveness requirements.
• Conduct thorough role-based testing to ensure that each role is assigned the appropriate set of functionalities.
• Test Dona chatbot on both development and production environments, covering user, agent, and manager functionalities.
• Create intents and utterances according to frequently asked questions (FAQs) to ensure accurate chatbot responses.
• Conduct load testing using JMeter to assess the chatbot's performance under high load conditions.

Project : Adobe XD

Client : Adobe

Description : Adobe XD is a powerful and user-friendly vector-based design platform for crafting exceptional collaborative experiences. With multi-user live collaboration, XD is available on both Mac and Windows systems, enabling teams to work seamlessly across platforms.  

Responsibilities :

• Understand the requirement and Write test cases for various modules.
• Report, track bugs and update test cycle (Passed or Failed) on Jira.
• Interact with team lead and update about overall status and impediments if any.

Project : IDEA-RL (Retail Liability)

Client : HDFC Bank

Description : IDEA application will capture all the required data and information from Scanning of the Document and normalize the data and send customer details to core banking system and open more than 100 accounts within few second.

Responsibilities :

• Understanding the Business Requirement Document and identifying test scenarios.
• Test Planning, Test cases design and Writing test cases for various modules.
• Send Release for UAT Testing &Supports them with smooth Go live.
• Configure Webservices like (Aadhaar, Flexcube) on IIS and run System Integration Testing.
• Smoke Testing, Compatibility and UAT Supports for various modules.

Project : HMH (Houghton Mifflin Harcourt)

Client : HMH

Description : Houghton Mifflin Harcourt is a publisher of textbooks, instructional technology materials, assessments, for both young and adult readers.

Responsibilities :

• Perform manual testing across different browser and multiple mobile devices.
• Proactively identifying bugs in application and report on Jira.
• Conducted daily reports and reported findings to QA Leads.

• Category: General
• Date of Birth: 12/29/96
• Gender: Male
• Marital Status: Single

I hereby declare that all the information mentioned above is true to the best of my knowledge.