Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

ASHISH TIRKEY

NEW DELHI

Summary

Goal oriented Professional with 3+ years of experience and proven knowledge of customer communications, customer needs assessment, and conflict resolution. Aiming to leverage my skills to successfully fill the Relationship Manager role at your company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Telesales Executive

HDFC BANK(Initially HDB Finance services ltd)
New Delhi
06.2022 - Current
  • Provided personal financial assistance to customers through personal loan.
  • Lead conversion for sales channel for personal loan.
  • Assisting customer to get personal loans, loan approval from credit team, RISK team
  • Cross selling health insurance, loan protection.
  • Assisting customer to open Savings account, DEMAT account, investing, booking FD etc.
  • Converting existing customer for new products.

R&D Engineer Trainee

Moxie devices Pvt ltd
New Delhi
01.2019 - 06.2021
  • Performed inhouse quality checks, sample testing of lighting products & reported to Quality in charge.
    Write emails to customer regarding product orders and dispatch.
  • Performed root cause analysis of product issues & failures and make excel record and charts and informed to respected engineer.
    Performed software burning, testing, updating according to customer requirements and maintain excel records of each task performed.
  • Performed incoming & outgoing quality checks of raw materials and products.

Customer Service Executive

CloudPoint Technologies Pvt Ltd( Hero Electronix Process)
New Delhi
03.2019 - 12.2019
  • Briefing customers about the features, benefits and advantages of Qubo( Hero electronix product).
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Provide installation assistance to customer via calls for electronics products like Qubo smart indoor security & surveillance camera and its accessories.

Education

Bachelor of Engineering -

Christ The King Engineering College
Coimbatore, Tamil Nadu
04-2018

Senior Secondary -

B.V.M Public School
Najafgarh, New Delhi
05-2014

Secondary Education -

Don Bosco School
Gumla, Jharkhand
04-2012

Skills

  • MS Excel
  • Emailing
  • Customer Service
  • Sales
  • Reporting
  • Personal finance

Certification

  • MS EXCEL online certification on 29th may 2022 from Simplilearn.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Got a trophy in cross selling Niva Bupa health insurance contest.
  • Achieved certificate in Demat account opening contest.

Timeline

Telesales Executive

HDFC BANK(Initially HDB Finance services ltd)
06.2022 - Current

Customer Service Executive

CloudPoint Technologies Pvt Ltd( Hero Electronix Process)
03.2019 - 12.2019

R&D Engineer Trainee

Moxie devices Pvt ltd
01.2019 - 06.2021

Bachelor of Engineering -

Christ The King Engineering College

Senior Secondary -

B.V.M Public School

Secondary Education -

Don Bosco School

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ASHISH TIRKEY