Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashish Verma

New Delhi

Summary

Dynamic WFM professional with extensive experience at Teleperformance, excelling in business performance management and operations planning. Successfully managed large-scale projects, introduced innovative systems, and reduced expenses through strategic analysis. Adept at partnership development and advocating for staff, fostering a collaborative work environment while achieving challenging objectives.

Overview

14
14
years of professional experience

Work History

Sr Manager WFM

Teleperformance
04.2024 - Current
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.

WFM Manager

Teleperformance
01.2023 - 03.2024

WFM Manager

Taskus
04.2022 - 12.2022

WFM Analyst - WFM Manager

Teleperformance
01.2015 - 03.2022
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Produced and updated documents, reports, and tracking spreadsheets using Software, Software and Software.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Advocated for staff members, helping to identify and resolve conflicts.

WFM Analyst

Convergys
04.2011 - 12.2014

Education

Bachelor Of Arts - Arts And Entertainment Management

Arni University
Tanda, Himachal Pradesh
05.2015

Diploma - Electrical, Electronics And Communications Engineering

Pusa Polytwchnic
New Delhi
06.2006

All Studies - All Subjects

Kendriya Vidhyalya
Kathmandu, Nepal
03.2003

Skills

  • Business performance management
  • Reporting oversight
  • Operations planning
  • Partnership development
  • Innovation management

Languages

English
Advanced (C1)

Timeline

Sr Manager WFM

Teleperformance
04.2024 - Current

WFM Manager

Teleperformance
01.2023 - 03.2024

WFM Manager

Taskus
04.2022 - 12.2022

WFM Analyst - WFM Manager

Teleperformance
01.2015 - 03.2022

WFM Analyst

Convergys
04.2011 - 12.2014

Bachelor Of Arts - Arts And Entertainment Management

Arni University

Diploma - Electrical, Electronics And Communications Engineering

Pusa Polytwchnic

All Studies - All Subjects

Kendriya Vidhyalya

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Ashish Verma