Ashish Verma
New Delhi
Summary
Dynamic Sr Customer Success Manager with a proven track record at Teleperformance, excelling in business performance management and training development. Spearheaded initiatives that enhanced customer engagement and drove revenue growth, while fostering strategic partnerships. Recognized for innovative solutions and effective operations planning, achieving significant improvements in employee engagement and service quality.
Overview
15
15
years of professional experience
Work History
Sr Customer Success Manager
datanitiv
10.2025 - Current
- Developed training materials for clients to maximize product utilization.
- Facilitated cross-functional collaboration between sales and support teams.
- Analyzed customer feedback to identify trends and areas for improvement.
Sr Manager WFM
Teleperformance
04.2024 - 10.2025
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
WFM Manager
Teleperformance
01.2023 - 03.2024
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Managed remote teams with P&L accountability of up to $Number in annual revenue.
- Achieved Award for Number consecutive years.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Improved revenue growth for Number client divisions by fostering strategic partnerships, effective employee engagement and KPI management.
- Increased employee engagement survey results by Number% over previous year.
WFM Manager
TaskUs
04.2022 - 12.2022
WFM Analyst - WFM Manager
Teleperformance
01.2015 - 03.2022
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Produced and updated documents, reports, and tracking spreadsheets using Software.
- Managed overtime, shift swaps, breaks and PTO requests.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Advocated for staff members, helping to identify and resolve conflicts.
WFM Analyst
Convergys
04.2011 - 12.2014
- Created training materials for new employees to provide information about attendance guidelines.
- Produced and updated documents, reports, and tracking spreadsheets using Software, Software and Software.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Developed and implemented onboarding and orientation programs for new employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
Bachelor Of Arts - Arts And Entertainment Management
Arni University
Tanda, Himachal Pradesh05.2015
Diploma - Electrical, Electronics And Communications Engineering
Pusa Polytwchnic
New Delhi06.2006
All Studies - All Subjects
Kendriya Vidhyalya
Kathmandu, Nepal03.2003
Skills
- Business performance management
- Customer success
- Training development
- Reporting oversight
- Operations planning
- Partnership development
- Innovation management
- Strategic planning
Languages
English
Timeline
Sr Customer Success Manager
datanitiv
10.2025 - Current
Sr Manager WFM
Teleperformance
04.2024 - 10.2025
WFM Manager
Teleperformance
01.2023 - 03.2024
WFM Manager
TaskUs
04.2022 - 12.2022
WFM Analyst - WFM Manager
Teleperformance
01.2015 - 03.2022
WFM Analyst
Convergys
04.2011 - 12.2014
Bachelor Of Arts - Arts And Entertainment Management
Arni University
Diploma - Electrical, Electronics And Communications Engineering
Pusa Polytwchnic
All Studies - All Subjects
Kendriya Vidhyalya