Ashish Dilip Gamare
Mumbai
Summary
Dynamic Desktop Support Engineer with a proven track record at Sutherland Global pvt. Ltd., excelling in network troubleshooting and security compliance. Adept at resolving complex issues and enhancing system performance, I leverage advanced troubleshooting skills to minimize downtime and ensure seamless application deployment. Committed to delivering exceptional IT support and user satisfaction.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Desktop Support Engineer
Sutherland Global pvt. Ltd.
Mumbai
10.2024 - 05.2025
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Diagnosed and resolved hardware and software issues efficiently.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Maintained inventory of all equipment, software licenses and warranties.
- Installed and configured computer systems, printers, and other peripherals.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Configured user accounts, permissions and passwords according to company policies.
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Updated and patched systems regularly, maintaining compliance with IT security standards.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Assisted in the deployment of new applications and systems, ensuring seamless integration.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Seles Exicatuve
A1 Global financial consultant
Mumbai
06.2018 - 03.2019
- Updated and maintained databases with current information.
Education
Bachelor of Arts -
D. B. J. College Chiplun
Chiplun 07.2013 - 07.2014
New English School Talavli
Guhagar Skills
- Network troubleshooting
- Hardware installation
- Software configuration
- Active Directory management
- Inventory management
- Application deployment
- Problem resolution
- Security compliance
- Software installation
- Advanced troubleshooting
- Cloud-based software deployment
- Hardware and software upgrades
- Hardware diagnostics
- Operating systems
- Data backup and recovery
- Mac OS operating system
- Issue resolution
- Ticketing system proficiency
- Troubleshooting and Diagnostics
- Virus and malware removal
- Patch management
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Timeline
Desktop Support Engineer
Sutherland Global pvt. Ltd.
10.2024 - 05.2025
Seles Exicatuve
A1 Global financial consultant
06.2018 - 03.2019
Bachelor of Arts -
D. B. J. College Chiplun
07.2013 - 07.2014
New English School Talavli