Ashish Kumar Singh
Ballia
Summary
Experienced Cluster manager with good knowledge of the automotive industry. Skilled in Research, Data Analysis, Operations Management, Strategic Planning and Customer Relationship Management (CRM). Good hold in quality and manufacturing operations with a degree in Bachelor of Technology (B.Tech.) focused in Mechanical Engineering from Maharshi Dayanand University.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Manager/ Gomechanic
Gomechanic
07.2021 - Current
- Team Leadership & Target Achievement: Led a team of 20 Customer Representatives (CRs) and managed 30 service centers, consistently exceeding monthly targets by 25%.
- Customer Satisfaction Improvement: Monitored and maintained Customer Relationship Index (CRI) and Net Promoter Score (NPS) for each CR and workshop, consistently achieving a score of 70+.
- Customer Complaint Management: Oversaw the resolution of critical customer complaints, ensuring timely redressal and implementing necessary corrective actions to enhance customer satisfaction.
- Technical Campaigns & Service Marketing: Managed technical campaigns and recalls, and planned and supported service marketing activities in the city to drive customer engagement.
- Product Feedback & Escalation: Facilitated the escalation of product feedback to the Head Office, resolving issues within the defined Turnaround Time (TAT).
- Customer Experience Enhancement: Improved customer experience by implementing Software as a Service (SaaS) solutions in workshops, leading to increased efficiency and satisfaction.
- Process Optimization: Assisted workshops in reducing system and process-related inefficiencies, enhancing overall operational effectiveness.
- WF Application Implementation: Successfully implemented and executed the Workforce (WF) Application, streamlining workplace operations.
- Training & Development: Trained new joiners, ensuring comprehensive understanding of Product Line (PL) offerings and company standards.
- Cross-Departmental Coordination: Coordinated with departments such as finance, accounting, human resources, and marketing to ensure smooth operational processes.
- Data Analysis & Reporting: Prepared weekly and monthly reports, utilizing advanced Excel and Power BI for data visualization and business metric analysis.
- Auditing & Compliance: Conducted daily audits of each workplace to ensure adherence to company policies and standards.
Senior Executive/ Gomechanic
Gomechanic
05.2020 - 06.2021
- Scheduling and arranging appointments with the customers/clients
- Check repairs and execution of ongoing work with garages
- Quality control and preparation for vehicle delivery
- Vehicle on-time delivery and billing to customer
- Planning of Existing and new customer acquisition
- Planning to improve market share and improve overall customer satisfaction
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
Customer Representative/ Gomechanic
Gomechanic
05.2019 - 04.2021
- Understanding Customer requirements and sharing estimate
- Checking the quality of work going on in the vehicle
- Was Responsible for training workshops regarding SOPs and reconciliations
- Handling customer escalations and solving them in defined TAT.
Education
Bachelor of Technology - Mechanical Engineering
Maharshi Dayanand University
Rohtak05.2019
Skills
- MS Office
- Data Analysis
- Proficient with Workday
- Team Management
- Excellent time management skills
- Customer Relationship Management (CRM)
- Team Leadership
- Strategic Planning
- Decision-Making
- Operations Management
- Team Building/Leadership
Certification
- Excel Skills Virtual Experience Program
- AutoCAD Certified Professional
- Yellow belt in SIX SIGMA
- Certified ROBOWAR Competition winner
Activities
- Art
- Yoga
- Gymnastics
- Travel
Personal Information
- Date of Birth: 05/23/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above given information is correct to the best of my knowledge and the relevant documents can be procured as and where required
Timeline
Deputy Manager/ Gomechanic
Gomechanic
07.2021 - Current
Senior Executive/ Gomechanic
Gomechanic
05.2020 - 06.2021
Customer Representative/ Gomechanic
Gomechanic
05.2019 - 04.2021
Bachelor of Technology - Mechanical Engineering
Maharshi Dayanand University
Similar Profiles
Salman AhmadSalman Ahmad
Intern at GoMechanicIntern at GoMechanic
Haroon SharieffHaroon Sharieff
Assistant Manager at GoMechanicAssistant Manager at GoMechanic
Rahul BaghelRahul Baghel
Senior Manager at GoMechanicSenior Manager at GoMechanic