Ashish Kumar Thakur
Summary
Proven leader in IT operations management, adept at steering complex projects to completion and driving innovation at Aptech Ltd. Excels in vendor and asset management, with a keen ability to assess technical feasibility and manage risks. Empowers teams, fostering collaboration and productivity, while ensuring IT systems align with business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Aptech Ltd
Noida
12.2016 - 04.2024
- Lead and manage the IT support team responsible for providing technical assistance to internal users, ensuring timely resolution of issues and efficient operation of IT systems.
- Plan and manage IT requirements across Pan India, including network infrastructure, hardware, and software installations, to support business operations.
- Oversee hardware procurement activities, negotiate with vendors to ensure competitive pricing and timely delivery of IT equipment.
- Coordinate with ISP providers to maintain network connectivity and address any connectivity issues, ensuring minimal downtime.
- Manage inventory and assets, develop processes for tracking IT assets, and supervise the logistic team to ensure smooth logistics operations.
- Assist in defining project scope and objectives, engaging with stakeholders to ensure alignment with business goals and technical feasibility.
- Coordinate internal resources and third-party vendors to execute projects flawlessly, adhering to timelines and budget constraints.
- Conduct risk assessments to identify and mitigate potential project risks, ensuring project success and minimizing disruptions.
- Develop detailed project plans, establish milestones, and track progress using project management tools, ensuring timely completion of projects within scope and budget.
- Lead and manage a team of 20+ IT professionals across Pan India, providing guidance, mentoring, and performance feedback to ensure high team morale and productivity.
- Facilitate the release of Purchase Orders (PO) and Payments, coordinating with finance and procurement teams to ensure timely and accurate processing.
- Manage logistics vendors, negotiate contracts, and oversee vendor performance to ensure efficient delivery of services and adherence to service level agreements.
- Lead the implementation of process improvements and best practices to streamline operations, enhance efficiency, and reduce costs.
- Conduct regular team meetings and training sessions to disseminate important information, foster collaboration, and promote skill development within the team.
- Collaborate with cross-functional teams to align IT initiatives with business goals, driving innovation and continuous improvement.
- Foster a culture of accountability and ownership within the team, encouraging proactive problem-solving and initiative-taking.
- Maintain a high level of customer satisfaction by promptly addressing user concerns and ensuring reliable IT support services.
IT Manager
Build Source India Pvt. Ltd.
New Delhi
09.2015 - 11.2016
- Ensure the integrity and security of all IT infrastructure components, including maintaining accurate asset and stock registers.
- Supervise video conferencing, DVR, and CCTV devices to uphold organizational security standards.
- Develop streamlined inventory systems for hardware and peripherals to optimize resource allocation.
- Maintain detailed records to facilitate efficient inventory tracking and management.
- Collaborate with hardware vendors and ISP providers to resolve issues promptly and maintain operational continuity.
- Manage Biometric attendance machines for accurate employee time tracking.
- Lead the installation and configuration of critical systems like Windows Server 2012R2, Active Directory, and DNS.
- Administer DNS and DHCP servers to ensure network stability and performance.
- Oversee website hosting and FTP setup, facilitating seamless access for intranet and production use.
- Manage Microsoft and Autodesk software licenses, ensuring compliance and conducting timely audits.
- Configure WHM on VPS and cPanel accounts, along with deploying various web applications.
- Provide comprehensive technical support for desktops, laptops, printers, and mobile devices.
- Address MS Outlook, webmail, and other software issues promptly, while also offering remote support when necessary.
- Offer extensive OS support for various platforms, including Mac, Windows XP, Windows 7, Windows 8, and Windows 10.
- Prioritizing these responsibilities ensures smooth IT operations, robust security measures, and efficient support for organizational needs.
System Administrator
Softekinfo Services Pvt Ltd
Noida
02.2015 - 09.2015
- Provide comprehensive technical support to users on various platforms including Mac, Windows XP, Windows 7, Windows 8, Windows 10, and Microsoft Office 2007/2010/2013.
- Manage all IT infrastructures and network security, including asset registers, stock registers, and files.
- Prepare and maintain inventory records for hardware and peripherals, coordinating with vendors and ISPs as necessary.
- Maintain and manage video conferencing, DVR, CCTV devices, EPBX, VOIP, IP Phones, and SIP Phones.
- Install and configure Windows Server 2008 R2/2012, along with managing Active Directory, DNS, DHCP, and TCP/IP network systems.
- Administer Microsoft Windows Server environments, including Group Policy Object (GPO) and Group Policy Preferences (GPP) management.
- Configure and troubleshoot website-hosted Windows servers using IIS, including FTP site creation for intranet and production use.
- Setup and manage cPanel accounts and install WordPress, Magento, OpenCart, etc.
- Administer Hyper-V and Citrix XenApp, managing backups and snapshots.
- Install and configure firewall and network security solutions such as SonicWALL and CC proxy.
- Perform website backups through cPanel or WHM, both manual and automatic.
- Troubleshoot desktops, laptops, printers, mobile devices, time machines, MS Outlook, Outlook Express, webmail, Thunderbird, and setup rules in MS Outlook mail.
- Install various Windows operating systems and software, provide support, troubleshooting, and configuration assistance.
- Offer remote support through VNC, RDP, etc., for user convenience.
- Configure and administer LAN and WLAN/Wi-Fi network infrastructure, including access points.
- Provide support in a 24/7 environment, ensuring continuous uptime and minimal disruption.
- Work with Symantec NetBackup for backup operations.
- Possess knowledge of Google AdWords, Google Analytics, bulk mailing tools (MailChimp, SendBlaster), directory submission, blogging, social media profile creation, and setup and configuration of Slack messenger.
System Administrator
Valuemakers International Pvt Ltd
New Delhi
02.2012 - 01.2015
- Assist with end-user support, troubleshooting, and resolving trouble reports.
- Configure and troubleshoot network printers and standalone printers.
- Configure and backup Thunderbird/Outlook mail data.
- Provide support for the installation and troubleshooting of the Amadeus travel sector.
- Manage and administer Windows Servers (2003, 2008, 2012), networks, and other IT services.
- Install, configure, and maintain Windows 2003/2008 servers and configure Windows XP, Vista, Windows 7, and Ubuntu clients.
- Administer Active Directory (AD) on Microsoft Windows Server 2012, 2008, and 2003, including managing DC & ADC, migration of AD, and backup/restore of AD databases and objects.
- Create, administer, and manage Group Policy Objects (GPO) and Group Policy Preferences (GPP) for users, groups, and organizational units (OUs).
- Manage DNS servers and all associated records.
- Administer DHCP servers, including policy and scope management.
- Configure, implement, and troubleshoot IIS for hosting websites on Windows servers.
- Create and manage FTP sites for intranet and production use.
- Administer and manage virtualization platforms such as Hyper-V and Citrix XenApp.
- Manage backups and snapshots for virtual environments.
- Manage all Microsoft software and licensing.
- Prepare inventory documents according to Microsoft Partnership licensing and conduct Microsoft audits on time.
- Maintain asset inventory and change management records.
- Coordinate with ISPs and vendors to ensure smooth operations.
- Manage firewall rules and ensure network security.
- Manage junior engineering and technical staff, providing guidance and support as needed.
- Implement digital menus at leading restaurants in India.
- Troubleshoot hardware and peripheral issues to maintain smooth IT operations.
Desktop Support Engineer
Walkway Communications Pvt Ltd
New Delhi
12.2010 - 02.2012
- Install, configure, and maintain Windows 2003/2008 servers, as well as Windows XP, Vista, Windows 7, and Ubuntu clients.
- Configure and back up Thunderbird and Outlook mail data.
- Assist with end-user support, troubleshooting, and resolving trouble reports.
- Provide support for network printer installation and troubleshooting.
- Manage file systems, permissions, and configurations.
- Configure applications such as SAP, CAS, and O & M systems.
- Repair and troubleshoot printers, UPS systems, PCs, laptops, projectors, and printer cartridges.
- Manage and renew website domain hosting.
Education
MCA - Computer Science
Sikkim Manipal University
SikkimBachelor of Science - Physics, India
B.N. M.U University
BiharSkills
IT Operations Management
Project Planning and Execution
Vendor Management
Inventory and Asset Management
Risk Assessment and Management
Technical Feasibility Analysis
Team Leadership and Collaboration
IT Team Management
Server Management
Software and Application Management
Asset Management and Vendor Coordination
Security and Compliance
Certification
- What Is Business Analysis form LinkedIn
- ChatGPT for Beginners from Great Learning Academy
- Copilot for Windows from LinkedIn
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Assistant General Manager
Aptech Ltd
12.2016 - 04.2024
IT Manager
Build Source India Pvt. Ltd.
09.2015 - 11.2016
System Administrator
Softekinfo Services Pvt Ltd
02.2015 - 09.2015
System Administrator
Valuemakers International Pvt Ltd
02.2012 - 01.2015
Desktop Support Engineer
Walkway Communications Pvt Ltd
12.2010 - 02.2012
MCA - Computer Science
Sikkim Manipal University
Bachelor of Science - Physics, India
B.N. M.U University