Ashit Pattanaik
Bengaluru,KARNATAKA
Summary
Over all 10+ years of Experience in O2C process in CGI, PCB Team(Project Contract & Billing). An AR Specialist with experience in Billing, projects and Contract creation in PCB module. Gained PCB expertise while working in PSA 9.2 transformation project for the billing module from onsite (Montreal). Played a key role in setting up the projects and contracts new team in India SSC. Result-driven and self-motivated person with ability in completing tasks on-time by applying innovation and quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCB Ops. Team Lead
CGI
11.2018 - Current
- The Projects and Contracts updates process was newly added to the India SSC scope and I was moved to this new team as a pilot batch.
- Took KT for Project creation and 17 other activities (Updates) from MTL SSC and downloaded the same to the new Ten members team formed in India SSC.
- Was responsible for setting up the team and streamlining the process well.
- Became an expert in using the toolkit and excel to CI for mass updates/uploads.
- Guided the team members with their queries and ensure the requests are processed by the new members by achieving the SLA with quality.
- Worked with Montreal & Lisbon team to standardize the process documents.
- Learned the VAT & Sales tax setup for all provinces in Canada, Europe & USA, India (which helped to create & set up the newly created projects as per the requirement).
- Started processing TCV(Total contract value) update activity which has been moved from Lisbon team to India team.
- I am also responsible to process the Bell Canada project creation request(coming through FTP folder client site) along with TCV update as well as member rate update(daily activity timing- 1.00 PM EST).
- Took KT from Montreal team on preparing PCB analysis reports and started working on the below reports (Milestone last event notification, Apportionment Revenue Last Event, Missing PM assignment notification, Project org Change evaluation, TCV Backlog clearance).
- Took KT on Milestone revenue event request and downloaded it to my team in India.
- Started preparing MBR (monthly business review) metrics for the requests processed on monthly basis along with SLA breaches for the month and Error tracker update with reasons.
- Prepare the deadlines for month end Revenue recognition activity and share it with team.
- I have been promoted to Senior Team Lead PCB Operation from FY Oct,2022.
- I was a part of SIT Testing for RM assignment & PM tagging for newly created projects, which went on live from Nov 23.
- Given new idea to implement SLA macro, so that we can have a track on the requests which are going to breach SLA and put a control over the SLA breaches.
- Some critical requests like (Sold to customer update, Tier update & Project Org update)I have taken KT from Lisbon Team and transferred it to senior members in team.
- I used to help the members with their doubts and do refreshing session whenever required.
- Preparing member performance tracker every month and communicate with members on their performance.
PSA 9.2 Upgrade(On Site)
CGI
10.2017 - 10.2018
- Was nominated and selected to be part of PSA 9.2 Testing Team for Billing.
- Traveled onsite (Montreal) twice to be part of this project and performed various activities for successful sign off of the billing module in PCB.
- Performed SIT testing for Volumetric Billing upload for (HRS, DST, PALA, OSA) and confirmed the BUs regarding the template changes.
- UAT testing for E- Invoice interface for 5 Nordics Countries using various scenarios specially from BUs request.
- MS & VB Toolkit scenarios tested in SIT 2.
- Portugal local billing template (MS & VB) tested and uploaded to PSA on special request of Lisbon SSC.
- Validated the Invoice Footer and bank details set up for 40 BUs who are using PSA Billing.
- Invoice Format Language tested on 11 different languages available in PSA.
- Tested the Billing Transfer scenarios (WIP Reclassification).
- Created scenarios for Payment terms & Country specific as well as with country format set up.
- Uploaded the Final Test results to HPQC Tool.
- Worked as a team with successful testing for Billing in PSA 9.2.
Billing Specialist, O2C
CGI
02.2014 - 09.2017
- Responsible for creating VB, MS & AI (Proforma & Final invoices) in PSA 8.0.
- Raising credit note to ensure refund to customers.
- Preparation of monthly Billing Reports to evaluate the KPIs such as SLA, TAT, Productivity/Utilization, and Quality.
- Raising queries for the incomplete billing Requests & proactive follow up with Client to resolve the queries.
- Follow up with the respective team to complete the pending project updates to be able to proceed with the Billing.
- Played a key role in the post-implementation of the RPA in the billing process by stream lining the activities in the automation world.
- Expert in handling queries and dispute resolution while processing the billing requests.
Education
MBA - Finance
Biju Patnaik University of Technology
Odisha10-2011
B.com - Accounting
Utkal University
Odisha05-2009
Skills
- People soft 80
- People soft 92
- MWS 1 & 2
- Finance & Accounts
Certification
- MS-Office 2021 (MS Word, MS PowerPoint, MS Excel)
- Oracle People Soft
- Tally 9
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
PCB Ops. Team Lead
CGI
11.2018 - Current
PSA 9.2 Upgrade(On Site)
CGI
10.2017 - 10.2018
Billing Specialist, O2C
CGI
02.2014 - 09.2017
- MS-Office 2021 (MS Word, MS PowerPoint, MS Excel)
- Oracle People Soft
- Tally 9
MBA - Finance
Biju Patnaik University of Technology
B.com - Accounting
Utkal University
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