Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Disclaimer
Timeline
Generic

Ashlesha Jajirwar

Nagpur,Maharashtra

Summary

Seeking a position to work in cutting edge competitive industry and challenging work environment where I can efficiently contribute my skills and abilities to the growth of the organization and build my professional career. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support Engineer position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Technical Support Engineer

Bharti Airtel
11.2023 - Current
  • Supported user via Email on the reported Virtual number issue, campaign issue in daily operation
  • Using Postman tool for url whitelisting and ticketing tool fresh desk for resolve queries
  • Operating within the Bharti Airtel Limited in the real-time operations function, Fault Management
  • Specially Airtel IQ faults for Voice, SMS, WhatsApp received from National and international Enterprises customers to the relevant queue for action and to ensure tickets are being managed in accordance with KPI and SLA
  • Handling of trouble ticket opened for all types of Airtel IQ affected
  • Service, Coordination with different teams for investigation and restoration of faults
  • Responsibility to provide the end-to-end resolution to all type of Customer issues of Airtel IQ of different category i.e
  • Voice, SMS, WhatsApp
  • Hand on experience on Database tool like ES Kibana, WhatsApp Manager and UI and Garfana
  • Hand on experience on Postman and Homer
  • Analysis of fault to avoid the repeated call and to improve the quality of service
  • Handling issue for sim recording cases and provide resolution within time to customer.

Quality Analyst

HCL Tech
08.2023 - 11.2023
  • Managing & coordinating QA activities, including plans, visits, investigations, training, audit
  • Perform data analysis using company specific software
  • Compile product test reports
  • Attain meeting between QA Teams leads and BQ call
  • Auditing tickets for SD, making reports, PPT and sharing feedback with engineers on daily / weekly / monthly basis.

Service Desk Engineer

HCL Tech
03.2022 - 07.2023
  • Resolving user's issue via call and mail and taking remotely user's system to resolving issues using Log me and SCCM
  • Providing 24/7 support for One Remit product and daily checking log, errors, checked API's
  • Worked on tool like-ticketing tool(Service Now, BMC remedy 9.0 monitoring tool
  • Provided remote support for technical issue (MS office/ outlook/Software Configuration/ Cisco troubleshooting like VPN issue, WIFI , Windows configuration ,Activation windows)

Service Desk Engineer

Welt Infoline
03.2021 - 12.2021
  • Opened, sorted and distributed incoming messages and correspondence
  • Support user's for network related issue and troubleshooting like WIFI, VPN's ,networking devices
  • Worked on ticketing tool Aditaas v5.1

Education

Bachelor of Computer Application -

RTM Nagpur University
05.2020

Skills

  • Office 365
  • Ticketing Tool- BMC remedy ,Freshdesk and Jira
  • Kibana - Voice/SMS/ What app
  • Postman
  • Networking
  • Web-Api
  • Linux basic
  • Problem solving/ Incident management
  • ITIL V4

Accomplishments

Certified in Diploma in Network Administrative from Jetking

Personal Information

Title: Technical Support Engineer

DOB: 05-12-1999

Address: Gittikhadan katol road, Nagpur

Disclaimer

I hereby declare that the above information is correct to the best of my knowledge and belief.

Timeline

Technical Support Engineer

Bharti Airtel
11.2023 - Current

Quality Analyst

HCL Tech
08.2023 - 11.2023

Service Desk Engineer

HCL Tech
03.2022 - 07.2023

Service Desk Engineer

Welt Infoline
03.2021 - 12.2021

Bachelor of Computer Application -

RTM Nagpur University

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Ashlesha Jajirwar