Ravindra Ghorad
Summary
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
Reliance Jio Infocomm
02.2021 - Current
- Configured, maintained, and monitored computer systems for optimal performance.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Configured and installed hardware and software solutions to meet organizational needs.
Sr. Windows System Administrator
Geekay Infotech – Reliance Jio and & Raunak Group
06.2016 - 02.2021
- Troubleshoot Antivirus (Symentec) related issues
- Experience of working on incident management portal (HPSM)
- Responsible to troubleshoot and support end user issues and devices such as laptop, desktop, VC, Projector etc by remotely as well as manually
- Basic network troubleshooting
- Outlook troubleshooting and resolving
- Email configuration in Android and IOS with tools like Airwatch
Technical Support
IDC Technology – Wipro
10.2014 - 06.2016
- Troubleshot network connectivity issues for both wired and wireless connections
- Configured user accounts, permissions and passwords according to company policies
- Resolved printer problems remotely or onsite as needed by users
- Created detailed documentation for IT processes, procedures and troubleshooting steps
- Maintained inventory of all equipment, software licenses and warranty
- Attended customer service meetings to address any ongoing issues or concerns
Education
BSC-IT -
Mumbai University
01.2021
Diploma - Information Technology
Govt.Polytechnic Mumbai
01.2014
I.T.I. - undefined
ITI college Thane
01.2011
S.S.C. - undefined
Maharashtra State Board
01.2009
Skills
- System administration
- Azure AD
- Office 365
- Application installations
- Hardware upgrades
Languages
English
Hindi
Marathi
Timeline
Technical Support Engineer
Reliance Jio Infocomm
02.2021 - Current
Sr. Windows System Administrator
Geekay Infotech – Reliance Jio and & Raunak Group
06.2016 - 02.2021
Technical Support
IDC Technology – Wipro
10.2014 - 06.2016
Diploma - Information Technology
Govt.Polytechnic Mumbai
I.T.I. - undefined
ITI college Thane
S.S.C. - undefined
Maharashtra State Board
BSC-IT -
Mumbai University
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