Sri Ram R

• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Optimized PC performance through regular updates, patches, and system upgrades.
• Troubleshoot potential problems and eliminated before issues escalated or cascaded.
• Remove malware, ransomware, and other threats from laptops and desktop systems.
• Configure hardware, devices, and software to set up work stations for employees.
• Coordinate with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
• Improve help desk ticket resolution times through diligent prioritization of requests based on urgency level.
• Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
• Support remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
• Documented support interactions for future reference.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Streamlined ticketing process,improving response time and efficiency in issue resolution.
• Diagnosed and troubleshot hardware,software and network issues.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Explained technical information in clear terms to promote better understanding for non-technical users
• Reduced downtime for end-users, quickly diagnosing and resolving hardware and software issues.

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• Handle daily technical support activities on desktop support, data network
• Setup desktop computers and peripherals and test network connections.
• Systems backups & upgrades.
• Install and test desktop software applications and internet browsers.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problem.