NIKHIL MURMANI
IT Support Engineer/Site Reliability Engineer
Bangalore
Summary
Looking for an ideal job for a post of Telecom IT-Technical Site Reliability Engineer/LAB Engineer/IT-Infrastructure willing to work on creative & challenging projects & would like to make best use of my acquired skills with an opportunity to improve on the same & contribute to the growth of the organization in every way I can. Flexible Site Reliability Engineer with 5 years of experience total experience is 9+ years maintain smooth operations. Expertise in (Installation, Troubleshooting, Lab MAintain (R&D),Hardware repair, IT- Infrastructure, Cabling..etc). Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
Openmynz SoftLabs Pvt Ltd
06.2023 - Current
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- follow diagrams and written instructions to repair a fault or set up a system.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Server deployment (software (OS) installation like Ubuntu, windows, centos, mounting servers in network rack.
- Network deployment & implementation (LAN, WAN).
- Maintaining lab with all testing equipment’s, debug components, maintaining inventory & documentary as well.
- Lab support, Inventory management, Devices maintenance, Asset inventory, Auditing the devices.
- Interacting with team understanding their needs & providing Lab support to team by physically accessing their networks & troubleshooting the issues raised.
Lab Engineer
CommScope Network India Pvt Ltd
6 2021 - 6 2023
- Managing and troubleshooting all escalated calls from the R&D team.
- Installation, configuration of end user workstation hardware devices like (servers, L3 switches,power boosters, traffic generators, RF testing devices.)
- Repair and troubleshoot on R&D equipments.
- Maintenance of CMTS lab, VAS lab,GSSM lab installation of equipments of cmts lab like (E6000, node OM6000, modems..etc,
- Preparing the RJ45 cable connections of devices for R&D testing and development.
- Monitored and evaluated engineering performance to recommend improvements.
- Conducted technical evaluations of engineering designs and test results.
- Increased lab efficiency by implementing and maintaining advanced equipment and technology.
- Asset auditing (maintain the all equipments in the lab with proper details).
Lab Engineer
Alcatel-Lucent Enterprise- Under (Talent Pro)
10.2019 - 04.2021
- Worked closely with principal investigators, providing essential support during grant applications.
- Increased lab efficiency by implementing and maintaining advanced equipment and technology.
- Troubleshot technical issues efficiently to minimize disruptions to ongoing projects and maintain tight deadlines.
- Installation of racks, servers, switches and other testing equipments like (ethernet traffic generator, L3 switches..etc
- Create and maintain documentation, asset auditing, preparing the spread sheet adding the asset details.
- Managed inventory effectively by monitoring usage levels closely, ordering supplies as needed.
- Coordinating with R&D team or engineering with implementing the network setup or mounting the devices
Field Engineer
Reliance SMSL Ltd
09.2018 - 10.2019
- Supervise and coordinate the activities of field service technicians ensuring quality and timely completion of the jobs.
- installation, troubleshooting, and maintenance of FTTH networks. Ensure quality of installation from the central office to the customer premises.
- Provide technical support to technicians, subcontractors and other stakeholders. Act as a technical lead in resolving any network issues
- Interface with customers to answer inquiries, troubleshoot issues, and provide information about network installations or repairs.
- Assist in the design and planning of FTTH networks. Review and approve contractor network design submissions.
- Maintain accurate records of all installation, maintenance activities, and network designs.
Field Engineer
Mahindra & Mahindra
12.2014 - 08.2018
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Monitoring the outdoor sites 24x7, quick action taken when alarms occurs.
- Maintenance of LTE sites, Installation of Telecom equipments & cabling of earlier new sites.
- Installation of SMPS, EnodB, Switches & power cables connections.
- Properly installed Telecom ODC box, patch panels, racks for outdoor sites.
- Coordination with the vendors, planning the weekly maintenance of site & auditing.
Education
MATRICULATION -
Rotary English Medium High School
DIPLOMA IN (ELECTRICAL & ELECTRONICS) -
JSS K.H.Kabbur Institute Of Engineering
Skills
Networking
Hardware Repair
Installation
Lab support
Trouble shooting
Cabling and rooting
Hardware installation
Hardware upgrades
Software Installation
Microsoft Windows and Office
Hardware and Software Repair
Troubleshooting Network Issues
Multitasking
IT Infrastructure Planning
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Technical Support Engineer
Openmynz SoftLabs Pvt Ltd
06.2023 - Current
Lab Engineer
Alcatel-Lucent Enterprise- Under (Talent Pro)
10.2019 - 04.2021
Field Engineer
Reliance SMSL Ltd
09.2018 - 10.2019
Field Engineer
Mahindra & Mahindra
12.2014 - 08.2018
Lab Engineer
CommScope Network India Pvt Ltd
6 2021 - 6 2023
MATRICULATION -
Rotary English Medium High School
DIPLOMA IN (ELECTRICAL & ELECTRONICS) -
JSS K.H.Kabbur Institute Of Engineering