Creative problem-solver with passion for innovative strategies and solutions. Possesses solid understanding of market analysis and consumer behavior, coupled with strong skills in data interpretation and project management. Committed to delivering impactful results that drive growth and success.
Overview
12
12
years of professional experience
Work History
Social Media and Community Strategist
Joink LLC
07.2023 - Current
Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
Fostered strong customer relationships to gather insights and tailor products to meet their needs.
Operations Manager
Elite Smiles Dental
07.2021 - 07.2023
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
Dentistry Just For Kids And TK Orthodontics
05.2013 - 07.2021
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Science - Education
Lincoln Trail Community College
Robinson, IL
Skills
Brand strategy
Customer segmentation
Organizational design
Strategic planning
Team leadership
Creative thinking
Cross-functional team collaboration
Customer service
Timeline
Social Media and Community Strategist
Joink LLC
07.2023 - Current
Operations Manager
Elite Smiles Dental
07.2021 - 07.2023
Operations Manager
Dentistry Just For Kids And TK Orthodontics
05.2013 - 07.2021
Associate of Science - Education
Lincoln Trail Community College
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