ASHMEET KAUR
Summary
Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
4
4
years of professional experience
Work History
Analyst II Business Process Transactions
DXC TECHNOLOGY Pvt Ltd
04.2023 - Current
- Ability to understand and process customer request as per defined process and identify/act/track customer pain points and take appropriate action to be recorded and tracked to closure within agreed timeline
- Account innovations - automation, productivity gains, quality improvement initiatives using Six Sigma tools, contribution beyond routine work, support other accounts etc
- Meeting Service Level Agreements (SLA's)100%
- Clearing Daily allocation of work, Ensuring process compliance as per the project/account needs
- 100% Compliance Tracking work items in Personal Queue, and allocation sheet on a timely manner to ensure SLAs are met
- I was responsible to give training to the new joiners
- I was responsible to collaborate with onshore team (GENWORTH), whenever there is deployment of new processes or change in a current process
- As well as share those updates with the whole team
Associate
Hays Business Solutions Pvt Ltd
03.2021 - 03.2023
- Responsible in providing process training to all the new joiners and always providing support during the first few months to the new joiners
- Helping the team members by sharing the daily count report
- So, everyone could manage their daily important tasks accordingly
- I was aligned with UK team to take all the handovers for the new processes
- Processing the expense reimbursement request which we receive from the client/employee by validating it from the valid expense receipts
- Responsible to share the complete knowledge of Service level agreement (SLA’s) which we have with our client with all the employees to deliver excellent customer service experience and have a better understanding of client’s expectations
- Timely and accurately delivery of projects & work assigned
- Creating cross back-up plan and its implementation in collaboration with the team
Executive Member and Marketing Head
Gyaan- Punjabi Sahit Sabha
- Handling the Social Media Marketing of the Society’s Instagram and Facebook Page
- Organizing the Annual Literary Events and performing tasks for resource and work allocation of other members of the society during the events
Creative Head
Gyaan- Punjabi Sahit Sabha
- Designing all creatives & collaterals for the Society during all the events around the year
- Advising and Coordinating with other team members to utilize the collaterals at strategic locations inside & outside the venue
Education
B.A. (Hons) - Punjabi
Sri Guru Gobind Singh College of Commerce, University of Delhi
01.2020
CBSE - Class XII
New Era Public School
New Delhi01.2017
CBSE - Class X
New Era Public School
New Delhi01.2015
Skills
- Digital Marketing
- Process improvements
- Verbal and written communication
- Report preparation
- Excel Skills for Business: Essentials
- Resource Planning
- Adobe Creative Suite
- Proven leadership skills
- Excellent Written & Verbal Communication Skills
- Ability to work independently or as part of a team
- Time and attendance
Languages
- English
- Hindi
- Punjabi
Volunteer Experience
Fundraising events in a ‘child labour eradication’ initiative, GYAAN-Punjabi Literary Society in association with the ‘India Vision Foundation’, Organized the campaign- ‘Spread the Warmth’ to collect warm and gently used clothes for poor.
Hobbies and Interests
- Sports
- Yoga
- Cooking
- Baking
Personal Information
Date of Birth: 02/15/99
Languages
French
First Language
Accomplishments
- Executive Member and Marketing Head, Gyaan- Punjabi Sahit Sabha (Punjabi Literary Society), Handling the Social Media Marketing of the Society’s Instagram and Facebook Page., Organizing the Annual Literary Events and performing tasks for resource and work allocation of other members during the events.
- Creative Head, Gyaan- Punjabi Sahit Sabha (Punjabi Literary Society), Designing all creatives & collaterals for the Society during all the events around the year., Advising and Coordinating with other team members to utilize the collaterals at strategic locations inside & outside the venue.
Timeline
Analyst II Business Process Transactions
DXC TECHNOLOGY Pvt Ltd
04.2023 - Current
Associate
Hays Business Solutions Pvt Ltd
03.2021 - 03.2023
Executive Member and Marketing Head
Gyaan- Punjabi Sahit Sabha
Creative Head
Gyaan- Punjabi Sahit Sabha
B.A. (Hons) - Punjabi
Sri Guru Gobind Singh College of Commerce, University of Delhi
CBSE - Class XII
New Era Public School
CBSE - Class X
New Era Public School
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