Sunil Tariyal

PROJECT

PRUDENTIAL: Joined as a fresher to start my journey.

· 3 years and 2 months of experience in Life Insurance & Annuity policy holder Services.

· Experienced in handling large volumes, process transition, conducting domain and process trainings and mentoring trainees.

· Resourceful at maintaining relations with onshore and offshore team, providing customer service, ensuring quality and service norms.

· Research and Analysis work related to Premium, Loan, Annuities and Dividend as per client’s queries related to different policy servicing and provides them proper Information.

· Working on different applications like Mainframe, CITRIX, Cyberlife, Lifecomm, Masters etc.

· Doing quality checks for all work-item related to Premium team and also we are doing for further processing to ensure good quality of work.

· Provide trainings to the teammates and new joiners.

· Coordinating with onshore for different work types thru mails, telephonic conversations and instant messages.

AIG – CHARGER I: Moved as a Subject Matter Expert (SME) in Premium Billing and Financial Services.

· Working in (Premium Research) to resolve the customers issues related to payments received by different means.

· Research and resolve the issue related to payments stuck in Cash Management System (CMS).

· Worked on different work types where funds stuck in suspense account to understand and clear the accounting.

· Working on reconciliation for different accounts.

· Working on financial services where we handle query related to Dividend and also work on quality and approval for Journal Entry’s.

· Working on Unclaimed funds in which unclaimed amount is present and does not have any owner to claim the funds.

· Working on different types of returned work-item as CDSRETCK, RETCHK and RETEFT.

· Working on SAR reports to find the payment error and resolve the issue.

· Working on different applications such as AWD, Mainframe, CITRIX, Cyberlife, Lifecomm 86 & 90, Masters, ABC database, Wells Fargo etc.

· Working on Client Escalations on priority to provide the resolution to customer.

· Handling teammates query and guide them to handle accordingly as per correct procedure.