Parul Singh
Moradabad
Summary
Detail-oriented Operations & Risk professional with over 7 years of experience in financial operations and risk management. Expertise in analyzing transactional data, identifying risk trends, and ensuring compliance while optimizing processes. Proven track record in mentoring team members and collaborating with global stakeholders in high-pressure environments.
Overview
1
1
Language
3
3
Certifications
8
8
years of professional experience
Work History
Analyst I - Business Process Transactions
DXC Technology
09.2022 - Current
- Highlighted discrepancies and risks by conducting thorough analyses of accounts and transactions.
- Analyzed data trends to identify operational efficiencies and enhance decision-making processes.
- Identified refinements to processes through careful review of workflows. informed by review of operational data trends.
- Developed comprehensive reports leveraging analytics tools to inform strategic initiatives.
- Verified compliance with internal policies by meticulously examining customer cases.
- Generated management information system reports to support operational decision-making and trained new team members to improve overall team capability.
- Facilitated solutions for complex customer concerns in conjunction with cross-functional teams
- Analyzed data trends to uncover operational efficiencies that informed decision-making.
- Generated management information system reports for informed operational decision-making. Trained incoming team members, boosting overall efficiency and capability of the team.
Senior Process Associate
Genpact India Pvt. Ltd.
02.2018 - 09.2022
- Conducted detailed account reviews to resolve customer discrepancies and improve accuracy.
- Led process improvement initiatives, enhancing operational efficiency and reducing cycle times.
- Collaborated with internal stakeholders to address customer challenges and enhance service delivery.
- Carried out compliance verification and sustained thorough documentation accuracy
- Coordinated with internal stakeholders to tackle customer challenges.
- Ensured adherence to organizational policies while maintaining quality standards in all processes.
- Completed detailed account reviews and probed customer discrepancies.
Education
Master Of Business Administration - Finance
Teerthanker Mahaveer University
Moradabad08-2018
Bachelor Of Commerce - Commerce
Teerthanker Mahaveer University
Moradabad08-2016
Skills
Transaction Monitoring
Fraud risk assessment
Dispute Resolution
Data analysis
Reporting and dashboards
KPI management
Process Improvement
Operational Analysis
Root Cause Analysis
Advanced Excel skills
Standards adherence
Analytical thinking
Stakeholder Management
Accomplishments
- 3 Rise Nominations, 1 Silver Award, and 1 Bronze Award for outstanding performance.
- Recognized for process improvement and client satisfaction initiatives.
- Lean Six Sigma Yellow Belt Certified.
Certification
Lean Six sigma yellow belt Certified.
Timeline
Analyst I - Business Process Transactions
DXC Technology
09.2022 - Current
Senior Process Associate
Genpact India Pvt. Ltd.
02.2018 - 09.2022
Bachelor Of Commerce - Commerce
Teerthanker Mahaveer University
Master Of Business Administration - Finance
Teerthanker Mahaveer University
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Sp Singh
- Date of Birth: 1996-02-01
- Nationality: Indian