Ashmeet Kaur
Delhi
Summary
A dedicated and adaptable professional with over 12 years of experience in customer support and operations management. Beginning my career in 2012, I have progressively advanced through various roles - starting at the executive level and steadily rising to leadership positions. My strengths include excellent communication, team development, process improvement, and the ability to adapt to new career opportunities and evolving challenges. I am committed to leveraging my extensive background to drive operational excellence and contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Operations Manager
Admiral Solutions EUI Limited
06.2024 - Current
- Led team of 8 managers overseeing their respective teams in operations.
- Supervised service standards, answering times, and efficiency metrics to deliver excellent customer care.
- Worked with diverse teams to implement improvement strategies.
- Optimized resource allocation, including personnel scheduling, for peak efficiency.
- Coordinated with department heads to develop and implement operational policies.
- Facilitated team meetings to align objectives and track milestones.
Team Manager/Performance Manager/Quality Manager
Admiral Solutions EUI Limited
08.2019 - 05.2024
- Led team performance and people management to drive operational excellence.
- Managed diverse teams to achieve company goals and improve efficiency.
- Promoted to Quality Manager in Feb 2021, focusing on reducing complaints and optimizing service levels.
- Transitioned to Performance Manager in Oct 2023, implementing quality control measures to improve answer rates and performance tracking.
- Led change management process, driving seamless adoption and minimizing disruptions, to increase productivity.
- Achieved department targets with strategic resource allocation and schedule management.
Senior Customer Representative
Admiral Solutions EUI Limited
08.2017 - 07.2019
- Offered comprehensive assistance to onboarding employees and facilitated seamless team operations.
- Ensured smooth operations and consistent quality in customer support.
Customer Support Specialist
Expedia at IGT (Travel Process)
06.2015 - 06.2016
- Handled customer queries related to flight and hotel bookings.
- Assisted travelers with reservations and resolving booking issues.
Customer Support Executive
Genpact
09.2012 - 06.2015
- Handled inbound calls and provided customer support for GE Capital Finance customers.
- Developed strong customer service skills ensuring prompt and accurate resolutions.
Education
MBA - Human Resources
Amity University
01.2017
Bachelor of Commerce (B.Com) - undefined
Delhi University
01.2015
Schooling Completed - undefined
Goodley Public School
Delhi01.2012
Skills
- Continuous process improvement and operational efficiency
- Customer experience enhancement
- Team leadership and mentoring
- Strategic planning and performance management
- Customer Support & Call Management
- Team Leadership & Training
- Quality Assurance & Complaint Reduction
- Operational Excellence & Service Level Management
- Performance Analysis & Reporting
- Adaptability to dynamic work environments
Certification
- - Emotional Intelligence Training
- - Leadership Development Training
- - Moringa Training
- - Strategic Planning Training
Timeline
Deputy Operations Manager
Admiral Solutions EUI Limited
06.2024 - Current
Team Manager/Performance Manager/Quality Manager
Admiral Solutions EUI Limited
08.2019 - 05.2024
Senior Customer Representative
Admiral Solutions EUI Limited
08.2017 - 07.2019
Customer Support Specialist
Expedia at IGT (Travel Process)
06.2015 - 06.2016
Customer Support Executive
Genpact
09.2012 - 06.2015
MBA - Human Resources
Amity University
Bachelor of Commerce (B.Com) - undefined
Delhi University
Schooling Completed - undefined
Goodley Public School
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