Ashmi Maria

Senior Project Engineer

Wipro Technologies

Kochi

05.2019 - Current

Excellent troubleshooting skills in both Windows and VMware environments.
Good communication skill and have immense experience in interacting with clients through on call meetings, troubleshooting calls, emails and also have experience on ticketing tool (ServiceNow).
Team lead in Windows OS Monthly Patching and have experience in working on Windows 2012, 2012 R2, 2016, 2019 and 2022 Servers.
Have AD-level knowledge on DNS, DHCP, User Rights Management, and Group Policies.
Specialized in VMware ESXi, vSphere environments with vCenter management, vRops, SRM, snapshot, clone, vMotion, DRS, High Availability, and Clusters.
Experience in H2V and V2V migration in a production environment.
Have performed VMware tool upgrade, firmware upgrade, SPP upgrade, ESXi host patching, OS upgrade, and other L2 level vCenter activities including VMotion, Snapshots, VMMigration, Cloning, etc.
Coordinating with vendors (HP) for Hardware related issues.
Coordinating with Microsoft for Windows-related issues.
Supports for Virtual Infrastructure, assist with capacity planning, analysis, and monitoring.
Experienced with a formalized change management and incident management process.
Good knowledge of ITIL processes: Incident, Change, Service Request, and problem management. Supporting on-call.
Comfortable working in 24/7 shifts and for on-call support.
Deploying virtual servers using a template and cloning of virtual servers.
Extensively worked on VMWare Update Manager for host upgrade and patches.
Created new virtual machines to meet the specifications provided by the client.
Involved in live migration of virtual machines and virtual machine files using vMotion and Storage vMotion.
Reviewed incidents, issues, and recommended changes to reduce problem reoccurrences.