Ashmika Sebastian
Mumbai
Summary
To work in a professional environment where I can utilize my knowledge and skill to achieve my career goals.
Overview
13
13
years of professional experience
Work History
Senior Associate BPO 3
Tata Consultancy Services
Mumbai
10.2019 - Current
- Providing internal associates with detailed information about domestic travel destinations.
- Creating itineraries for associates, including flight bookings.
- Assisting associates in making changes to existing itineraries or cancelling trips.
- Resolving any issues related to travel plans and services.
- Responding promptly to associates inquiries via phone, email or in-person contact.
- Collaborating with airlines and other vendors (Yatra and Riya Travels) to ensure best rates for associates business trips.
- Using company tools and systems to complete requests.
- Maintaining an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Generating reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Responding immediately to clients' questions, issues and complaints and found effective solutions when required.
- Maintaining relationships with travel partners and vendors.
Trainee Associate
Kale Consultancy
11.2011 - 12.2012
- Correction of error in tickets (error in proration), Data entry (Amadeus)
Teacher
Late PM Patel Public School
06.2011 - 11.2011
Associate BPO-2
TATA Consultancy Services
07.2013
- Travel Tourism and Hospitality (TTH DOMAIN) for BELGIUM Country BRUSSELS AIRLINES in Revenue Management
- Providing Special Services to the passengers travelling on board with on time SLA’s
- Helped in Migration of System from Axsres to Amadeus and trained entire team for helping in successful Migration
- Well versed with creating of Itineraries, PNR’s, Issuing tickets also refunding of tickets and EMD’s
- Helped the clients onsite for the migration activity.
Education
Skills
- Handling associates travel itinerary
- Managing multiple venders
- Maintaining travel records
- Providing best possible fare
- Solving queries related domestic travels
Additional Qualifications
- IATA from Flywings, Kerala.
- PTC from AITMS, Kerala.
Certification
- MS Office
- Tally
Personal Information
- Father's Name: Sebastian M M
- Date of Birth: 02/22/1989
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Languages
- English
- Hindi
- Malayalam
Disclaimer
I Ashmika Sebastian would like to declare that the above said details are true to my belief and knowledge.
Timeline
Senior Associate BPO 3
Tata Consultancy Services
10.2019 - Current
Associate BPO-2
TATA Consultancy Services
07.2013
Trainee Associate
Kale Consultancy
11.2011 - 12.2012
Teacher
Late PM Patel Public School
06.2011 - 11.2011
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
RONAK JAINRONAK JAIN
Process Improvement Analyst- Customer Operations at IAGL LtdProcess Improvement Analyst- Customer Operations at IAGL Ltd