Ashmika Sebastian
Mumbai
Summary
To work in a professional environment where I can utilize my knowledge and skill to achieve my career goals.
Overview
13
13
years of professional experience
Work History
Senior Associate BPO 3
Tata Consultancy Services
Mumbai
10.2019 - Current
- Providing internal associates with detailed information about domestic travel destinations.
- Creating itineraries for associates, including flight bookings.
- Assisting associates in making changes to existing itineraries or cancelling trips.
- Resolving any issues related to travel plans and services.
- Responding promptly to associates inquiries via phone, email or in-person contact.
- Collaborating with airlines and other vendors (Yatra and Riya Travels) to ensure best rates for associates business trips.
- Using company tools and systems to complete requests.
- Maintaining an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Generating reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Responding immediately to clients' questions, issues and complaints and found effective solutions when required.
- Maintaining relationships with travel partners and vendors.
Trainee Associate
Kale Consultancy
11.2011 - 12.2012
- Correction of error in tickets (error in proration), Data entry (Amadeus)
Teacher
Late PM Patel Public School
06.2011 - 11.2011
Associate BPO-2
TATA Consultancy Services
07.2013
- Travel Tourism and Hospitality (TTH DOMAIN) for BELGIUM Country BRUSSELS AIRLINES in Revenue Management
- Providing Special Services to the passengers travelling on board with on time SLA’s
- Helped in Migration of System from Axsres to Amadeus and trained entire team for helping in successful Migration
- Well versed with creating of Itineraries, PNR’s, Issuing tickets also refunding of tickets and EMD’s
- Helped the clients onsite for the migration activity.
Education
Skills
- Handling associates travel itinerary
- Managing multiple venders
- Maintaining travel records
- Providing best possible fare
- Solving queries related domestic travels
Additional Qualifications
- IATA from Flywings, Kerala.
- PTC from AITMS, Kerala.
Certification
- MS Office
- Tally
Personal Information
- Father's Name: Sebastian M M
- Date of Birth: 02/22/1989
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Languages
- English
- Hindi
- Malayalam
Disclaimer
I Ashmika Sebastian would like to declare that the above said details are true to my belief and knowledge.
Timeline
Senior Associate BPO 3
Tata Consultancy Services
10.2019 - Current
Associate BPO-2
TATA Consultancy Services
07.2013
Trainee Associate
Kale Consultancy
11.2011 - 12.2012
Teacher
Late PM Patel Public School
06.2011 - 11.2011
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