ASHMITA KHATTRI
Haridwar
Summary
To accept the challenging position in a professional organization ,where I can enhance my skills and abilities in conjunction with the organization for it’s rapid growth .
Seasoned Telecaller with background in establishing positive customer relationships through high-quality service. Strong communication skills make for effective and empathetic phone conversations, enhancing customer satisfaction rates. Previous roles involved handling inbound and outbound calls, resolving issues promptly to maintain customer loyalty. Strengths include an ability to exceed sales targets while maintaining professional standards of service.
Overview
4
4
years of professional experience
Work History
Telecaller
Miniwayscars
London
10.2023 - Current
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Resolved customer complaints in an efficient manner following established protocols.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
Sale Officer
Tata Capital
Haridwar
06.2022 - 08.2023
- Prepared weekly reports summarizing current sales performance metrics.
- Identified customer needs and developed customized solutions.
- Provided exceptional customer service throughout the entire sales process.
- Analyzed customer feedback to improve product offerings.
- Built relationships with key clients through regular contact.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
Customer Care Officer
Shakumbari automobiles
Haridwar
02.2021 - 04.2022
- Developed strong relationships with customers through proactive follow-up calls and emails.
- Performed data entry tasks related to tracking orders, updating records.
- Resolved customer complaints quickly and efficiently.
- Implemented best practices for providing exceptional customer service experiences.
- Educated customers on the features of new products or services being offered.
- Worked collaboratively with colleagues to resolve complex customer issues effectively.
Education
B.com -
HEC PG College
Haridwar 05.2025
12TH -
Haryana Open board
Haryana 01.2019
10th -
Haryana Open Board
01.2017
Skills
## Essential Skills
1 *Excellent Communication*: Ability to articulate thoughts clearly, concisely, and professionally over the phone
2 *Customer Service*: Strong customer service skills, including empathy, patience, and problem-solving
3 *Active Listening*: Ability to listen attentively to customers, understand their concerns, and respond accordingly
4 *Product Knowledge*: Familiarity with products or services, including features, benefits, and technical details
5 *Time Management*: Ability to manage time effectively, handle multiple calls, and meet productivity targets
## Soft Skills
1 *Adaptability*: Ability to adapt to changing situations, customer needs, and product information
2 *Resilience*: Ability to handle rejection, criticism, or difficult customers professionally
3 *Teamwork*: Willingness to collaborate with colleagues, share knowledge, and support team goals
4 *Attention to Detail*: Accuracy in recording customer information, updating CRM systems, and following procedures
## Technical Skills
1 *CRM Software*: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions and data
2 *Telephony Systems*: Familiarity with telephony systems, including call handling, transfer, and escalation procedures
3 *Data Entry*: Ability to accurately enter customer information, call logs, and other relevant data
## Additional Skills
1 *Problem-Solving*: Ability to think critically and resolve customer issues efficiently
Disclaimer
I hereby declare that all the statements made in the above application are correct to the best of my knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 06/05/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Advanced
C1
Hindi
Proficient
C2
Nepali
Proficient
C2
Timeline
Telecaller
Miniwayscars
10.2023 - Current
Sale Officer
Tata Capital
06.2022 - 08.2023
Customer Care Officer
Shakumbari automobiles
02.2021 - 04.2022
B.com -
HEC PG College
12TH -
Haryana Open board
10th -
Haryana Open Board