Kajal Sharma
Noida
Summary
A challenging role in the industry where I can enhance my knowledge, skill for ballistic development of organization. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecaller
HERBOVISION
Amritsar
06.2021 - 09.2023
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
Service Advisor
Royal Enfield
Amritsar
11.2020 - 04.2021
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Customer Support Specialist
Tech India PVT LTD
Amritsar
02.2020 - 10.2020
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
Education
Bachelor of Arts - BA ( Honors English )
Amity University Online
Noida, UP01-2024
High School Diploma -
12th PSEB
Amritsar03-2018
10th (PSEB) - Secondary Education
PSEB Board
Amritsar05-2016
Skills
- Communication Skills Customer service skills
- Creativity Responsibility
- Negotiation Flexibility
- Active listening skills
- Customer Relations
- Time Management
- Customer Service
Certification
Advance Excel
Human Resource Management
Principle of Retailing
Leadership & Motivation in Organization
Languages
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Timeline
Telecaller
HERBOVISION
06.2021 - 09.2023
Service Advisor
Royal Enfield
11.2020 - 04.2021
Customer Support Specialist
Tech India PVT LTD
02.2020 - 10.2020
Bachelor of Arts - BA ( Honors English )
Amity University Online
High School Diploma -
12th PSEB
10th (PSEB) - Secondary Education
PSEB Board
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