Seraj Majeed
Srinagar,MP
Summary
Adept at enhancing verification accuracy and customer satisfaction, my tenure at Seraj Majeed honed my analytical mindset and customer service excellence. Mastering data verification and interpersonal skills, I consistently exceeded project expectations without missing deadlines, leveraging my expertise in data entry and review to foster strong client relationships and streamline processes.
Overview
4
4
years of professional experience
Work History
Telecaller
Seraj Majeed
3 Phase Mohali
04.2024 - Current
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
- Identified areas of improvement within the telecaller process by monitoring call recordings and implementing necessary changes accordingly.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.
Data Entry Clerk
Seraj Majeed
Srinagar
07.2023 - 03.2024
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
Backend Verifier
Seraj Majeed
Sector 8c
10.2022 - 03.2023
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
- Developed strong relationships with clients, ensuring timely delivery of accurate information.
Telecaller
Seraj Majeed
Mohali 67 Sector
12.2019 - 11.2020
- Managed a portfolio of retail clients, ensuring timely identification of potential risks and mitigating actions.
- Successful in managing team of employees in [Type] retail store.
- Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.
- Provided personalized assistance to shoppers with special needs or requests, enhancing their retail experience significantly.
Education
High School Diploma -
Haneef-u-din English Medium Secondary School
Meeripora BeerwahElectrical Engineering
Kashmir Govt Polytechnic Collage
Srinagar02.2018
Skills
- Teamwork orientation
- Accuracy and Precision
- Analytical mindset
- Customer Service
- Attention to Detail
- Data Entry and Review
- Communication and Interpersonal Skills
- Work Monitoring
- Claims Processing
- Patient confidentiality
- Document Management
- Data Verification
- Computer Skills
- Active Listening
- Creative Thinking
- Data Entry
- Data Collection
enga
Arabic
Beginner (A1)
Urdu
Upper intermediate (B2)
English
Intermediate (B1)
kashmiri
kashmiri
Bilingual or Proficient (C2)
Timeline
Telecaller
Seraj Majeed
04.2024 - Current
Data Entry Clerk
Seraj Majeed
07.2023 - 03.2024
Backend Verifier
Seraj Majeed
10.2022 - 03.2023
Telecaller
Seraj Majeed
12.2019 - 11.2020
High School Diploma -
Haneef-u-din English Medium Secondary School
Electrical Engineering
Kashmir Govt Polytechnic Collage