Summary
Overview
Work History
Education
Skills
enga
Timeline
Generic

Seraj Majeed

Srinagar,MP

Summary

Adept at enhancing verification accuracy and customer satisfaction, my tenure at Seraj Majeed honed my analytical mindset and customer service excellence. Mastering data verification and interpersonal skills, I consistently exceeded project expectations without missing deadlines, leveraging my expertise in data entry and review to foster strong client relationships and streamline processes.

Overview

4
4
years of professional experience

Work History

Telecaller

Seraj Majeed
3 Phase Mohali
04.2024 - Current
  • Maintained detailed records of client interactions, updating customer information accurately in the database.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.
  • Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
  • Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
  • Identified areas of improvement within the telecaller process by monitoring call recordings and implementing necessary changes accordingly.
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
  • Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.

Data Entry Clerk

Seraj Majeed
Srinagar
07.2023 - 03.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Created and maintained data entry logs to track data entry activities.

Backend Verifier

Seraj Majeed
Sector 8c
10.2022 - 03.2023
  • Improved verification accuracy by implementing thorough quality control processes and procedures.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
  • Managed multiple concurrent verification projects without compromising accuracy or deadlines.
  • Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
  • Developed strong relationships with clients, ensuring timely delivery of accurate information.

Telecaller

Seraj Majeed
Mohali 67 Sector
12.2019 - 11.2020
  • Managed a portfolio of retail clients, ensuring timely identification of potential risks and mitigating actions.
  • Successful in managing team of employees in [Type] retail store.
  • Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.
  • Provided personalized assistance to shoppers with special needs or requests, enhancing their retail experience significantly.

Education

High School Diploma -

Haneef-u-din English Medium Secondary School
Meeripora Beerwah

Electrical Engineering

Kashmir Govt Polytechnic Collage
Srinagar
02.2018

Skills

  • Teamwork orientation
  • Accuracy and Precision
  • Analytical mindset
  • Customer Service
  • Attention to Detail
  • Data Entry and Review
  • Communication and Interpersonal Skills
  • Work Monitoring
  • Claims Processing
  • Patient confidentiality
  • Document Management
  • Data Verification
  • Computer Skills
  • Active Listening
  • Creative Thinking
  • Data Entry
  • Data Collection

enga

Arabic
Beginner (A1)
Urdu
Upper intermediate (B2)
English
Intermediate (B1)
kashmiri
kashmiri
Bilingual or Proficient (C2)

Timeline

Telecaller

Seraj Majeed
04.2024 - Current

Data Entry Clerk

Seraj Majeed
07.2023 - 03.2024

Backend Verifier

Seraj Majeed
10.2022 - 03.2023

Telecaller

Seraj Majeed
12.2019 - 11.2020

High School Diploma -

Haneef-u-din English Medium Secondary School

Electrical Engineering

Kashmir Govt Polytechnic Collage
Seraj Majeed