RAMYA SARAVANAN
Chennai
Summary
At DEBTCARE ENTERPRISES PVT LTD, I excelled as a Telecaller and Assistant Team Leader, enhancing collection efficiency and team productivity through motivational leadership and advanced Microsoft Office skills And Excel knowledge I pioneered innovative collection strategies and tailored repayment plans, significantly boosting recovery rates while fostering team collaboration and maintaining data privacy.
Overview
2
2
years of professional experience
Work History
Telecaller
DEBTCARE ENTERPRISES PVT LTD
06.2022 - 05.2023
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
Assistant Team Leader
DEBTCARE ENTERPRISES PVT LTD
06.2022 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Managed team workload to reach targets for specific tasks.
- Supervised 4 co-workers.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with legal resources and recovery teams to manage default issues.
- Supervised staff of collectors, monitoring phone calls and letters.
- Maximized debt recovery by leveraging strong analytical skills in assessing each debtor''s unique financial situation and crafting tailored repayment plans accordingly.
- Facilitated weekly team meetings to discuss progress updates, address challenges, and celebrate successes.
- Boosted collection efficiency by implementing effective team strategies and setting clear goals.
Education
Bachelor of Arts - English
MADRAS UNIVERSITY
Chennai, India01-2025
Skills
- Performance monitoring
- Microsoft Office Suite
- Motivational Leadership
- Team Supervision
- Teamwork and Collaboration
- Team motivation
- Overseeing Daily Activities
- Work Planning
- Leading Team Meetings
- Overtime Management
- Flexible Schedule
Additional Information
NAM,E : RAMYA
SPOUSE : SARAVANAN
FATHER NAME : PARAMESHWARAN
MOTHER NAME : MANIMEGALAI
DOB : 06-01-2002
MARITAL STATUS : Married
CONTACT : 6382886530
NATIONALITY : INDIAN
Languages
English
Intermediate (B1)
Tamil
Advanced (C1)
Timeline
Telecaller
DEBTCARE ENTERPRISES PVT LTD
06.2022 - 05.2023
Assistant Team Leader
DEBTCARE ENTERPRISES PVT LTD
06.2022 - Current
Bachelor of Arts - English
MADRAS UNIVERSITY
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