SIVA KRISHNA KANCHARLA
Vijayawada
Summary
- Results-oriented telecaller with expertise in lead generation, customer engagement, and relationship building. Proven ability to enhance service alignment and achieve sales goals through effective communication and problem-solving skills. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
TELECALLER
TECHNO TASK
VIJAYAWADA
04.2024 - 04.2026
- Conducted outbound calls to promote services, contributing to lead generation.
- Engaged customers in discussions to identify needs and preferences, enhancing service alignment.
- Cultivated relationships with customers, resulting in increased sales opportunities.
- Scheduled follow-up calls to maintain customer engagement and interest.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Welcomed customers warmly during phone interactions to create a positive experience.
- Collaborated with team members to share successful strategies and tips.
- Achieved monthly sales goals through detailed data analysis.
Associate
ECOM EXPRESS
VIJAYAWADA
06.2023 - 02.2024
- Managed daily operations and logistics for efficient package delivery processes.
- Coordinated with team members to uphold safety protocols and standards, fostering a secure work environment.
- Monitored inventory levels and facilitated timely replenishment of stock supplies.
- Processed shipping documentation and tracked shipments using company software tools.
- Collaborated with customer service to resolve delivery issues quickly and effectively.
- Conducted regular inspections of equipment, ensuring operational readiness and compliance with safety regulations.
- Trained new associates on store operations, policies, and procedures.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Analyzed financial data to identify trends and areas for improvement.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify and recommend effective strategies for performance improvement.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Bachelor of Arts - HISTORY
SATHAVAHANA
VIJAYAWADA 04-2022
Skills
- Outbound calling
- Inbound calling
- Lead generation
- Customer engagement
- Customer relationship management
- Product knowledge
- CRM software
- Data entry
- Reporting
- MS office
- Performance improvement
- Problem solving
- Effective communication
- Written communication
- Team collaboration
- Time management
- Relationship building
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Telugu
Native
Native
Timeline
TELECALLER
TECHNO TASK
04.2024 - 04.2026
Associate
ECOM EXPRESS
06.2023 - 02.2024
Bachelor of Arts - HISTORY
SATHAVAHANA