Kousalya M
Customer Care Executive
Chennai,IN
Summary
Dynamic Telecaller with proven success at ISON, adept at lead generation and objection handling. Achieved significant revenue growth through effective follow-up calls and enhanced customer satisfaction by resolving complaints. Proficient in CRM software, demonstrating strong sales expertise and self-motivation to exceed targets while maintaining data confidentiality.
Overview
5
5
years of professional experience
Work History
Telecaller
ISON
09.2021 - 12.2026
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
Education
Associate of Science -
Mohamed Sathak College Of Arts & Science College
Chennai, India 04.2001 -
Skills
Objection handling
CRM software
Follow-up calls
Outbound calling
Customer service
Inbound and outbound calls
Product sales
Lead generation
Sales proficiency
Order processing
Complaint resolution
Sales support
Appointment scheduling
Self motivation
Call management
Inbound calls
Timeline
Telecaller
ISON
09.2021 - 12.2026
Associate of Science -
Mohamed Sathak College Of Arts & Science College
04.2001 -