Dipesh Gohel
Ahmedabad
Summary
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Strong willed Telemarketer with high level of enthusiasm and energy. Over 1 years of experience in call center environments. Possessing skills in developing rapport with each customer.
Overview
1
1
year of professional experience
Work History
Telecaller
Astute Management Service & Solution
Ahmedabad, India
01.2024 - Current
- Customer support specialists address client inquiries, resolve issues, and provide product information. They enhance customer satisfaction by offering prompt, courteous, and effective service through phone, email, and chat.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Collaborated with colleagues to streamline processes and share best practices for efficient telecalling operations.
Data Entry Admin
S.D Diamond
Ahmedabad, India
03.2023 - 12.2023
- Data entry professionals accurately input and manage data in various systems, ensuring data integrity and organization. They handle tasks like entering information from various sources into databases and spreadsheets
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Expedited invoice processing times by accurately entering financial data into accounting systems.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
Education
Bachelor of Arts - B.A
L.C.M Arts Collage
Ahmedabad, India04.2025
Higher Secondary Certificate
Prena Higher Secondary School
Ahmedabad, India05.2022
Secondary School Certificate.
Navdeep Vidyalaya
Ahmedabad, India05.2020
Skills
- CRM Software
- Goal-Oriented
- Objection handling
- Customer Service
- MS Office
- Product Knowledge
- Data Entry
- Outbound Calling
- Technical skills
- Inbound and outbound calls
- Relationship Building
- Customer Database Maintenance
- Good Communication
Languages
Gujarati
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Telecaller
Astute Management Service & Solution
01.2024 - Current
Data Entry Admin
S.D Diamond
03.2023 - 12.2023
Bachelor of Arts - B.A
L.C.M Arts Collage
Higher Secondary Certificate
Prena Higher Secondary School
Secondary School Certificate.
Navdeep Vidyalaya