SHIVANG UPADHYAY
DEHRADUN
Summary
Dynamic telecaller skilled in outbound calling and customer engagement, adept at maintaining professionalism and high service standards under pressure. Results-driven telecaller with expertise in sales strategy and CRM software. Proven ability to enhance customer interactions and streamline processes, contributing to increased efficiency and satisfaction. Dedicated telecaller recognized for strong communication and problem-solving skills. Experienced in managing high call volumes while collaborating with teams to improve appointment scheduling and customer relationship management.
Overview
2
2
years of professional experience
Work History
Telecaller
BPO
dehradun
06.2023 - 09.2025
- Conducted outbound calls to promote products and services, enhancing customer engagement.
- Collaborated with team members to streamline appointment scheduling processes for improved efficiency.
- Handled inbound telephone calls from interested customers.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Handled high call volumes while maintaining professionalism and service standards.
Education
Bachelor of Arts - Political Science And Government
TOUCH WOOD SCHOOL
DEHRADUN 11-2021
Skills
- Outbound calling
- Customer engagement
- Sales strategy
- Communication skills
- Problem solving
- Call quality
- CRM software
- Customer database maintenance
- Customer relationship management
- Team collaboration
Languages
English
Beginner
A1
Hindi
Beginner
A1
Affiliations
TREKKING
Timeline
Telecaller
BPO
06.2023 - 09.2025
Bachelor of Arts - Political Science And Government
TOUCH WOOD SCHOOL