Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Key Competencies And Skills
Areas Of Interest
Personal Information
Languages
Disclaimer
Timeline
Generic

Ashok Babu

Coimbatore

Summary

Energetic professional looking for a responsible and challenging position to gain knowledge and business skills that could provide a global exposure and challenge at work for exponential learning.

A competent professional with 11 plus of experience in customer excellence & Supply Chain Management.

Overview

15
15
years of professional experience

Work History

Specialist - APAC Customer Support

Avantor VWR
03.2018 - Current
  • Currently working with of Avantor VWR as Specialist - APAC Customer Support

Senior customer Support Associate

Accenture
09.2017 - 03.2018
  • Worked with Accenture (Level 12) Utilization Management as Senior customer Support Associate

Customer Care Expert (Senior Associate)

VWR International
12.2010 - 07.2016
  • Worked with VWR International as Customer Care Expert (Senior Associate)
  • Basically, dealing with Post Order, Pre Order Queries for Customers of United States.

Junior Tele Sales Executive

KGISL
06.2009 - 07.2010
  • Worked in KGISL as a Junior Tele Sales Executive
  • Have experience in International Calling (USA & Canada)

Education

Post Graduation Degree - MBA (Human Resources)

Bharathiyar University
01.2011

Graduation Degree - BSC (Catering Science & Hotel Management)

Bishop Appasamy College of Arts and Science
01.2009

Skills

  • Extensive knowledge of coordinating all the entities involved in supply chain
  • Knowledge of managing returns and rejections professionally & promptly with suppliers
  • Experience in Orders and other Sub processes

Accomplishments

  • Awarded the 'Star Performer Platinum' Award for a period f0r 2011, 2012, 2013, 2014.
  • Awarded the 'Super Performer' for the Year 2013.
  • Got the best quality performer for International Calls.

Roles And Responsibilities

  • Interaction with Sales Reps, handling Sales Calls.
  • Responsible for Customer Order, Quotations, Invoice, pricing, Returns & Credits.
  • Utilization management dealing with doctors and nurses.
  • Working on the SAP Module to handle Order Queries and resolutions provided to ensure continuous follow up is done to resolve the query.
  • Quality Monitoring and New Joiners Process Training
  • Quality Check and rendering feedback to avoid escalations.

Key Competencies And Skills

  • Possessing creative problem-solving and analytical skills
  • Highly effective motivator with strong written and spoken communication skills
  • Process improvement ideas & Project management skills
  • An ability to handle the pressure arising from having to meet deadlines & targets
  • Able to evaluate complex situations and find solutions for them
  • Having a passion for delivering excellent supply chain solutions in a cost-effective way.

Areas Of Interest

  • Love to Travel and explore new places.
  • Photography.
  • Driving

Personal Information

  • Father's Name: Mr. J.K Babu
  • Nationality: Indian

Languages

  • English
  • Tamil (Speaking, Reading & Writing)

Disclaimer

I hereby solemnly declare that the above statements are true to my knowledge.

Timeline

Specialist - APAC Customer Support

Avantor VWR
03.2018 - Current

Senior customer Support Associate

Accenture
09.2017 - 03.2018

Customer Care Expert (Senior Associate)

VWR International
12.2010 - 07.2016

Junior Tele Sales Executive

KGISL
06.2009 - 07.2010

Post Graduation Degree - MBA (Human Resources)

Bharathiyar University

Graduation Degree - BSC (Catering Science & Hotel Management)

Bishop Appasamy College of Arts and Science
Ashok Babu