Ashok Babu Kalathil
Kottayam,India
Summary
Results-driven Senior Associate with knack for driving project success and improving team collaboration. Delivered key initiatives that streamlined operations and enhanced client satisfaction. Notable for identifying innovative solutions and fostering productive partnerships.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
Work History
Senior Associate
Exl Services Pvt Ltd
10.2019 - 11.2024
- Linking of invoices and processing the invoice based on NON PO and PO invoices- Applications used – Oracle
- Auditing invoices and assigning the invoices to sub process based on exceptions
- Proofing of invoices
- Coding of Hotel and travel invoices-Coding the invoices based on the reason of visit and event date
- Working freelancer grids and uploading the file into JDE for payment
- First Point of contact for Employee T&E (Travel & Expense) queries
- Assisting the users in accessing, approving, the expense
- Processing the T&E expenses into JDE on weekly basis
- Providing the payment details for the claims submitted
- Creation of profile in concur and termination has an when required and changing the approval matrix based on the client email request
- Uploading the p card expense of employees and assisting the employees in finding the reason for missing receipts
- Following up with the teams in case of escalated issues
- Preparation of Query Ageing Report - Work allocation within the team, and submitting the ageing Query Report that includes the number of invoices allocated and the number of invoices outstanding as on a day
- Preparation of Weekly Report-Consolidating the number of work completed on the week and sharing it across the client on weekly basis
- Preparation of SLA Matrix's and governance deck on monthly basis
- Preparation of performance matrix for the team members
- Worked with in transitions of new process and setting up SLA's
- Discussing with client in order to understand the quality of service provided and setting up the goals for improving the services if required
- Hiring the candidates for the team
- Cross training and knowledge transfer about the current and new process if any
- Encouraging the team to participate in extracurricular
- Nominating the team member for training based on the process requirement
- Preparing process maps and SOP's and taking the sign off from the clients
Operations Analyst
Freshmakers Food & Beverages Pvt Ltd
06.2018 - 10.2019
- Review business process and company policies to help enhance workflow and develop a stronger company
- Responsible for identifying and solving issues relating to the performance of the business operations
- Analyze data and information to identify business opportunities
- Work closely with executive management to achieve outcomes based on company goals
- Recommend procedures to improve performance
- Enhance workflow and cross-departmental engagements
- Collaborate with the sales and engineering team to improve cost-effectiveness across all platforms
- Create monthly reports to management on key findings and assessments
- Keep updated on industry and market trends
- Train and manage our team of Junior Analysts
Process Associate
Capgemini Technology Services India Ltd
04.2017 - 06.2018
- Employee expense Report processing, Check request processing, Invoice processing and handling Employee queries via E-mails and calls
- Processing of uploads – import tax files and other vendor files
- Recording and processing of Wire transfer payments
- Handling Travel & Expense mailbox and Accounts Payable mailbox
- Responsible for rectifications for the incorrect postings in the system
- Discuss and resolve any payment issues with internal departments / Vendors
- Quality check on a sample of invoices processed into the system and ensuring that all the details are taken correctly
- When discrepancy arises, need to send out an email to the employee asking for the variance
- Receiving calls from Vendor and responding to them on payment status
- Helping requesters with queries
- Contact employees and follow up with them on receipts to be submitted towards reimbursement claimed
- Vendor profile creation & maintenance – changing of name and addresses, invoicing types, billing cycle, suspending services and terminating customers account
- Elevate issues as necessary to AP Manager's Attention
- Preparation of various reports like Hold report, “Pending payables report" etc
- Preparation of Weekly productivity report
- Ensuring quality in the work by verifying the work performed by team on sample basis
- Circulation of reports on time
- Training the new joiners and certifying them on the process
Process Associate
Iron Mountain Services Pvt Ltd
10.2016 - 03.2017
- Employee Expense Report processing, Invoice processing and handling Employee queries via E-mails and calls
- Processing of uploads – import tax files and other vendor files
- Responsible for rectifications for the incorrect postings in the system
- Discuss and resolve any payment issues with internal departments / Vendors
- Quality check on a sample of invoices processed into the system and ensuring that all the details are taken correctly
- When discrepancy arises, need to send out an email to the employee asking for the variance on the receipts of expense reports
- Receiving emails from Vendor and responding to them on payment status
- Helping requesters with queries
- Contact employees and follow up with them on receipts to be submitted towards reimbursement claimed
- Elevate issues as necessary to AP Manager's Attention
- Ensuring quality in the work by verifying the work performed by team on sample basis
- Circulation of reports on time
- Training the new joiners and certifying them on the process
- Worked in North American and UK Accounts payable section
Education
M.COM - Master of Commerce in Computer Oriented Business Applications
Madras Christian College
04.2001 - 01.2014
B.COM -
Baselious College
Skills
Excellent Customer satisfaction skills, Relationship management skills and Client interaction exposure
Leadership Quality and ability to work with people from diverse backgrounds
Passionate to learn new things and nurture innovative thinking
Familiar with Oracle 11i, Oracle R12, Citrix, JDE, Onbase, Tradeshift, Microsoft Outlook and other Client Applications
Languages
English
Malayalam
Tamil
Personal Information
- Blood Group: O+ve
- Date of birth: 02/18/89
- Gender: Male
- Nationality: Indian
- Marital status: Married
Accomplishments
Joined Iron Mountain as a fresher and selected as one of the best performer of the year in Iron Mountain services in 2015.
Part of Pilot Batch and played a key role in stabilising new process.
Accepted the challenges of handling UK Mailbox with three months from joining in the process and handled effectively.
Received “You Rock” award for handling UK Mailbox without any escalations
Awarded Man of the series in the FSS Cricket League Completion in 2015.
Consistently rated as very good performer throughout my tenure
Initiated and successfully implemented project, which let to decrease in Cost and Increase in % of paid on time.
Received “EXL Star Player”of the project in 2023.
Received email appreciations from clients for smooth deliverables during month ends.
Custom
I hereby declare that the above information given by me is true to the best of my knowledge and belief.
Timeline
Senior Associate
Exl Services Pvt Ltd
10.2019 - 11.2024
Operations Analyst
Freshmakers Food & Beverages Pvt Ltd
06.2018 - 10.2019
Process Associate
Capgemini Technology Services India Ltd
04.2017 - 06.2018
Process Associate
Iron Mountain Services Pvt Ltd
10.2016 - 03.2017
M.COM - Master of Commerce in Computer Oriented Business Applications
Madras Christian College
04.2001 - 01.2014
B.COM -
Baselious College
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