Ashok Dhyani
Vijaynagar Ghaziabad
Summary
Managing QSR Restaurant with overall 9 years of experience in stores with ADS 215K. Proven track record in optimizing daily operations expenses, Core Audits driven and achieved a QTD EBITDA Q4 2025-26 with positive +14% and also responsibility of staff training Expert in Rostering high-performing teams, resulting a well control on MCP in P&L.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
KFC [ Sapphire Foods ]
New Delhi, India
02.2024 - 05.2026
- Ownership & accountable for day-to-day store operations.
- Managing a 18 team members & 3 Managers payroll compliances report and growth bench plan.
- Expert in P&L controllable expenditure. Like [ COS , COL , Utilities , Supplies , R&M , others expense.]
- Core focusing in guest experience & SOS in stores to improve channels sales contribution & SSSG and SSTG.
- Self conducted every month all operational audit like Food Safety Audit , Training Audit , Finance Audit and Mystery or surprise check audit.
- Analyzed sales data to identify trends and also weekly tracking competitor sales.
- Cross check every month mandatory all license which is required to run the restaurants which are FSSAI , MCD ( Health& Trade ) , GST , Fire safety certificate and Shop and Establishment License [ Labour wages etc. ]
- Training session along with field trainer to conducted training to patch stores team member, shift manager and assistant manager to that helps to achieve goals.
Cafe Manager
Costa Coffee
Noida, India
08.2021 - 01.2024
- Responsible for complete day-to-day store operations.
- Increased monthly stores sales through effective in store promotions through social media & Leaf let activities with newspaper locally vendor.
- Conducted training sessions to educate employees on best practices delivered good coffee sips to each happy guest and 100% SOP's strictly compliance in store.
- Implemented inventory management system, maintained a food costs between18% - 20%.
- Focused and analysis MOM patch stores data SSSG and SSTG store positioning.
- Manage a multi store handling of monthly sales 40 Lacs and 12 team member training , growth plan & rostering .
- Executed ODC events, increasing product visibility and store promotion sales.
Assistant Manager
McDonald's
Ghaziabad, India
05.2017 - 08.2021
- Responsible for 25 team member training and maintain team member training files checklists .
- Daily sum sheet of inventory for closely checking variance and wastage value.
- Manage store operations for maintaining QSC & Focus on DITA and Delivery channel sales, Guest Complaint, Feedback, Store rating.
- Support to my up-line manager to maintain brand positioning and helps to controlling costs in store P&L .
- Coordinated team schedules, optimizing labor costs.
Education
B.COM - Business And Managerial Economics
C.C.S.U
Meerut04-2019
12th - Commerce
C.B.S.E
Ghaziabad, India04-2016
10th - Accounting And Finance
C.B.S.E
Ghaziabad, India03-2014
Skills
- Sales Building Leaf let activity , Using social media for outlet promotions , SOS & Product quality and store rating above 42
- Delivery KPI [ IGCC , ORS , Rider wait time, U30 delivered orders, Zomato & Swiggy and Google Rating , GES Survey analysis, MFR Accuracy vs MFR Compliance and Order preparation time and Packing time
- P&L knowledge
- Training new store managers
- Key Performance Indicator [ ADS, ADT, APC, ADT, OAT, OPT, Order Cancellation and GES ]
- Payroll compliances , hiring & onboarding team member
- Employee Training
- SSSG & SSTG
- Food Cost Management
- Payroll Compliances
Professional Training
- Fostac certification
- Fire training
- Safety and security training
Computer Knowledge
- V lookup
- X lookup
- Pivot Table
- MS Excel , Power point and MS words
- Work on POS
Timeline
Restaurant General Manager
KFC [ Sapphire Foods ]
02.2024 - 05.2026
Cafe Manager
Costa Coffee
08.2021 - 01.2024
Assistant Manager
McDonald's
05.2017 - 08.2021
B.COM - Business And Managerial Economics
C.C.S.U
12th - Commerce
C.B.S.E
10th - Accounting And Finance
C.B.S.E