Ashok Dhyani
Vijaynagar Ghaziabad
Summary
Managing QSR Restaurant with overall 9 years of experience in stores with ADS 215K. Proven track record in optimizing daily operations expenses, Core Audits driven and achieved a QTD EBITDA Q4 2025-26 with positive +14% and also responsibility of staff training Expert in Rostering high-performing teams, resulting a well control on MCP in P&L.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
KFC [ Sapphire Foods ]
02.2024 - 05.2026
- Ownership & accountable for day-to-day store operations.
- Managing a 18 team members & 3 Managers payroll compliances report and growth bench plan.
- Expert in P&L controllable expenditure. Like [ COS , COL , Utilities , Supplies , R&M , others expense.]
- Core focusing in guest experience & SOS in stores to improve channels sales contribution & SSSG and SSTG.
- Self conducted every month all operational audit like Food Safety Audit , Training Audit , Finance Audit and Mystery or surprise check audit.
- Analyzed sales data to identify trends and also weekly tracking competitor sales.
- Cross check every month mandatory all license which is required to run the restaurants which are FSSAI , MCD ( Health& Trade ) , GST , Fire safety certificate and Shop and Establishment License [ Labour wages etc. ]
- Training session along with field trainer to conducted training to patch stores team member, shift manager and assistant manager to that helps to achieve goals.
Cafe Manager
Costa Coffee
08.2021 - 01.2024
- Responsible for complete day-to-day store operations.
- Increased monthly stores sales through effective in store promotions through social media & Leaf let activities with newspaper locally vendor.
- Conducted training sessions to educate employees on best practices delivered good coffee sips to each happy guest and 100% SOP's strictly compliance in store.
- Implemented inventory management system, maintained a food costs between18% - 20%.
- Focused and analysis MOM patch stores data SSSG and SSTG store positioning.
- Manage a multi store handling of monthly sales 40 Lacs and 12 team member training , growth plan & rostering .
- Executed ODC events, increasing product visibility and store promotion sales.
Assistant Manager
McDonald's
05.2017 - 08.2021
- Responsible for 25 team member training and maintain team member training files checklists .
- Daily sum sheet of inventory for closely checking variance and wastage value.
- Manage store operations for maintaining QSC & Focus on DITA and Delivery channel sales, Guest Complaint, Feedback, Store rating.
- Support to my up-line manager to maintain brand positioning and helps to controlling costs in store P&L .
- Coordinated team schedules, optimizing labor costs.
Education
B.COM - Business And Managerial Economics
C.C.S.U
Meerut04-2019
12th - Commerce
C.B.S.E
Ghaziabad, India04-2016
10th - Accounting And Finance
C.B.S.E
Ghaziabad, India03-2014
Skills
- Sales Building Leaf let activity , Using social media for outlet promotions , SOS & Product quality and store rating above 42
- Delivery KPI [ IGCC , ORS , Rider wait time, U30 delivered orders, Zomato & Swiggy and Google Rating , GES Survey analysis, MFR Accuracy vs MFR Compliance and Order preparation time and Packing time
- P&L knowledge
- Training new store managers
- Key Performance Indicator [ ADS, ADT, APC, ADT, OAT, OPT, Order Cancellation and GES ]
- Payroll compliances , hiring & onboarding team member
- Employee Training
- SSSG & SSTG
- Food Cost Management
- Payroll Compliances
Professional Training
- Fostac certification
- Fire training
- Safety and security training
Computer Knowledge
- V lookup
- X lookup
- Pivot Table
- MS Excel , Power point and MS words
- Work on POS
Timeline
Restaurant General Manager
KFC [ Sapphire Foods ]
02.2024 - 05.2026
Cafe Manager
Costa Coffee
08.2021 - 01.2024
Assistant Manager
McDonald's
05.2017 - 08.2021
B.COM - Business And Managerial Economics
C.C.S.U
12th - Commerce
C.B.S.E
10th - Accounting And Finance
C.B.S.E