Ashok Gairola

• As Global MBB established Continuous Improvements culture, strategy and infrastructure for innovation.
• Six Sigma Infrastructure deployment and management for for certification in GBS (S2P, O2C, R2R, FPRA, LocOps, MDM)
• Strategic Transformation and Rapid Intervention Programs on priority areas based on Process Metrics, Managing Process Assessments, Market Benchmarking, VSMs and RCA for improvements.
• Enhanced CPVi (Customer Perceived Value) and SPVi (Supplier Perceived Value)
• Established Celonis COE for process mining & ServiceNow with 200+ use cases and > 100 mEuro savings
• BPO Partners Performance management and transformation. (Accenture, WIPRO, HCL)

• Responsible for Digital Outsourcing Services
• Creating web-based interfaces for mobile usage and process efficiency gains.

Led and managed Banking & Healthcare vertical with 3000 headcounts in India and Manila. Managed service delivery & P&L for high strategic business vertical. Turned around loss making Accounts from -5% to +25% margin by transforming business and implementing improved operational practices, Six Sigma Projects & Robotic Automation Tools E.g. Blue Prism, Pega Systems

As Engagement Leader Created and deployed Internal Consulting Group for “Cost Take Out & Transformation program” using Delivery Excellence (Lean, Six Sigma, Robotics & BPM) methodologies for 60,000 headcounts in multiple shared services centers across the globe

• Hired, Mentored & Trained 30 internal consultants.
• Delivered Internal Business Transformation Projects across 15 cities and 6 countries
• Identified and implemented RPA tools like Lombardi & OpenSpan for Robotics Process Automation for Data Scrapping and Validation, Customer Demographics update, Employee Health Records, Account Payable, Order to cash etc.
• Generated P&L impact of 10 to 18% by efficiency gains and Headcount reduction. Contributed savings of $17 Million

As a business Six Sigma Master Black Belt Conceptualized, Created, and deployed Operational Excellence practices for the business, Six Sigma Program & Certification, Process Automation & Digitization, QA/QC, Internal Audits using SAS70 framework, ISO 9001 Certifications. Led and implemented >50 Six Sigma Projects for Voice, Data & Tele sales Processes for Banking, Healthcare and Mortgage clients. Cost take-out of >5 Million through transformation and process improvement projects

Six Sigma Black Belt (Shared Services) 2002 - 2004

As a black belt –high impact Pan India Black Belt Projects with savings of >$200K and was awarded as “Best Black Belt” and “Best Black Belt Project” Also mentored and certified 15 leadership GB Projects. Rolled Out Multiple Automation Initiatives for Transport, Seat Utilization, Power Management, New Location Identification and readiness. Increased seat utilization from 1.25 to 1.52 with enormous impact on bottom-line. Some of the tools created during this period are separately launched as product by vendors and are awarded in the market.

Program Manager & COE Lead - EBPP COE 2000 - 2002

Conceptualized and created “Center of Excellence” for creation of “Electronic Bill Presentment and Payment” Solution for 60 Million Private Label Credit Card Holders using eDocs platform. Managed P&L saved $1 Million for GE Capital. Awarded by GE Capital Global for outstanding Performance.

Automation – Implemented process for Data Scrapping from Credit Card Print streams, validation and presenting to end customer online.

Manager Operations & Transitions – Finance COE 1997 - 2000

Transitioned and Managed multiple finance processes for AR, AP, Reconciliation, GL maintenance, Reporting from US, Asia Pacific & Australia and successfully completed Six Sigma Greenbelt Project.

Implemented automation for Data validation against multiple legacy AR/AP systems and presenting consolidated output.