Ashok Ganesh
Kochi,KL
Summary
Dynamic IT leader with over 21 years of experience in global service delivery and technical customer operations, specializing in Microsoft Azure, M365, VMware, and AI-driven transformations. Currently serving as Manager of Infrastructure Services at an Associate Director level, responsible for global delivery to DXC’s enterprise customers. Recognized for leveraging the 3I’s philosophy—Innovation, Improvement, Initiative—to enhance customer value, optimize costs, and cultivate high-performing global teams. Proven track record of driving results and fostering collaboration in fast-paced environments underscores a commitment to excellence in service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager – Infrastructure Services (Performing Associate Director Role)
DXC Technology
11.2016 - Current
- Reporting directly to Director – Global Infrastructure Services, leading a 25 Senior Technical Managers of Global team delivering Azure, M365, VMware.
- Introduced AI/agentic models (LLMs, RAG chatbots, Agent-X) to enhance delivery and knowledge management.
- Improved NPS by eliminating recurring infrastructure issues using AI-driven insights.
- Established VMware support services including VCF migration.
Manager – Infrastructure Services
DXC Technology
01.2020 - 01.2025
- Managed Microsoft Premier Support contracts, renewals, CSP, and Unified Agreement onboarding.
- Improved billing fallouts, driving $6M recovery annually (net improvement $5M).
- Delivered $15K+ annual cost savings through shift optimization.
- Designed Technical Advisor Program with L&D for Microsoft & AI upskilling.
Lead – Cloud & Infrastructure
DXC Technology
01.2018 - 01.2020
- Transitioned Microsoft Premier Support Services into DXC.
- Condensed 700-page transition doc into a 100-page guide.
- Mentored new hires and supported Azure & M365 adoption.
Senior Consultant (IC)
DXC Technology
11.2016 - 01.2018
- Delivered Azure & M365 solutions to enterprise customers.
- Built early cloud adoption roadmaps.
Technical Consultant
Wipro Technologies
07.2010 - 11.2016
- Led a 10-member SME team delivering Microsoft Exchange Server support.
- Best Tech Lead Award – won three consecutive times.
Process Executive – Cable & Wireless Project
Tata Consultancy Services
07.2007 - 07.2010
- Managed and supported networking technologies.
- Completed Business Continuity Planning (BCP) and Emergency Response Training (ERT).
Technical Support Executive – Dell Account
Sutherland Global Services
11.2005 - 06.2007
- Delivered Dell desktop support, troubleshooting hardware, OS, and drivers.
- Trained new hires and built strong customer relationships.
Network Administrator
Defence Research & Development Organisation (DRDO)
05.2004 - 04.2005
- Managed LAN/WAN infrastructure, network security, and system administration.
- Safeguarded classified research data.
Education
Bachelor of Engineering - Electronics and Communication
Manonmaniam Sundranar University
Tamilnadu India05.2004
Skills
- Leadership in service operations
- Worldwide service execution
- Operations Excellence
- Technology team leadership
- Incident Management & Escalation Management
- Cloud infrastructure management
- Microsoft Azure expertise
- Proficient in Microsoft 365
- VMware vSphere management
- VMware VCF upgrade
- Cloud infrastructure management
- AI-driven solutions development
- Experience with generative AI applications
- Agentic artificial intelligence
- Experience with retrieval-augmented generation techniques
- AI-based analytics and automation
- Proficient in machine learning
- Strategic business planning
- Stakeholder engagement
- Contract management
- Customer satisfaction optimization
- Cost optimization strategies
- Shift management
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure AI Fundamentals (AI-900)
- ITIL Foundation Certification
Professional Highlights
- AI Innovation: Knowlens AI (Regional Hackathon Winner, DXC), SMART CIVIC (Microsoft Hackathon Winner, DXC), Agent-X (Innovation Spotlight).
- Service Delivery Improvement: Boosted NPS by eliminating recurring customer issues using AI-driven insights.
- Cost Optimization & Revenue Recovery: $5M net billing recovery improvement, $15K+ annual cost savings via shift optimization.
- Business Growth: Onboarded CSP & Unified Agreement customers, managed Microsoft Premier Support renewals.
- Cloud & Infrastructure Transformation: Transitioned VMware support services, led VCF migration.
- Leadership & People Management: Progressed from IC → Lead → Manager → Associate Director responsibilities.
- Learning & Development: Organized Technical Advisor Program to upskill engineers in Microsoft & AI services.
Recognition And Awards
- Microsoft Hackathon Winner – AI SMART CIVIC.
- Regional Hackathon Winner – Knowlens AI.
- Innovation Spotlight – Agent-X (Azure AI Foundry), Agentic AI.
- Recognized for $5M annual billing recovery and cost optimization.
- Best Tech Lead (Wipro) – 3 consecutive years.
Personal Information
I am passionate about 3Is'- Innovation, Initiatives and Improvements.
Indoor activity: Chess
Outdoor activity: Cricket
Timeline
Manager – Infrastructure Services
DXC Technology
01.2020 - 01.2025
Lead – Cloud & Infrastructure
DXC Technology
01.2018 - 01.2020
Manager – Infrastructure Services (Performing Associate Director Role)
DXC Technology
11.2016 - Current
Senior Consultant (IC)
DXC Technology
11.2016 - 01.2018
Technical Consultant
Wipro Technologies
07.2010 - 11.2016
Process Executive – Cable & Wireless Project
Tata Consultancy Services
07.2007 - 07.2010
Technical Support Executive – Dell Account
Sutherland Global Services
11.2005 - 06.2007
Network Administrator
Defence Research & Development Organisation (DRDO)
05.2004 - 04.2005
Bachelor of Engineering - Electronics and Communication
Manonmaniam Sundranar University