SATHISH KARTHICK
Chennai,TN
Summary
Visionary IT Executive with over 19 years of expertise in enterprise IT operations, production services, cloud infrastructure, automation, and regulatory compliance across banking, healthcare, and IT services sectors. Proven track record of leading global operations while delivering stable and secure infrastructure platforms that align production environments with compliance, resilience, and performance mandates. Recognized as a trusted leader with extensive knowledge in multi-tiered architecture, IDAM, SSDLC, change and release management, and incident response. Committed to driving innovation and operational excellence to enhance organizational effectiveness and achieve strategic goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director – Global Managed Services & Infrastructure Operations
CBTS
- Current
- - Lead production services and 24x7 operations across storage, compute, cloud, and network environments for global clients.
- - Oversaw high-availability infrastructure operations with deep focus on resilience, compliance, and incident management.
- - Delivered enterprise-grade solutions across hybrid environments (Azure/AWS/On-Prem), identity platforms, and app delivery stacks.
- - Ensured change/release discipline, SSDLC adherence, and audit readiness for 250+ enterprise clients.
- - Spearheaded automation using Ansible, PowerShell, and Python to enhance incident triage and reduce MTTR.
- - Built centralized observability using LogicMonitor and Power BI, improving proactive issue detection by 40%.
- - Drove ITSM strategy via ServiceNow – change control, incident workflows, and asset/configuration management.
- Key Achievements:
- Achieved 95%+ platform stability for mission-critical services with high uptime SLAs.
- Improved patch compliance across 250+ tenants using automated risk-based workflows.
- Enabled 38% faster deployment timelines by embedding automated release gates and rollback planning.
- Reduced MTTR by 47% with playbook-based automation and root cause analytics.
Consultant – Storage & Compute
AstraZeneca
12.2015 - 03.2019
- - Led SAN/DR architecture, compliance-aligned storage operations, and ensured data resilience for regulated workloads.
Presales Consultant – Cloud, Storage & Compute
Cognizant
08.2014 - 12.2015
- - Designed enterprise solutions aligning technical requirements with compliance and resilience mandates.
Storage Engineer – SAN Infrastructure
HCL Technologies
09.2008 - 06.2012
- - Managed SAN lifecycles, implemented DR strategies, and supported high-availability architectures.
Escalation Engineer – Microsoft Technologies
Sutherland Global Services
12.2006 - 09.2008
- - Delivered expert L2/L3 support for Microsoft stack and infrastructure operations.
Education
Bachelor of Technology - Information Technology
Holy Infant Jesus
Chennai06-2006
Skills
- Production Services Leadership – Enterprise-grade infrastructure & operations, high-resilience platforms, stability engineering
- Infrastructure & Cloud Operations – Azure, AWS, VMware, Linux, Windows, Storage (NetApp, Hitachi, EMC)
- Automation & Scripting – Ansible, Python, PowerShell, StackStorm, DevOps workflows
- Regulatory & Audit Compliance – SOC 2, ISO 27001, NIST CSF, IDAM, SSDLC, Change Management
- Incident & Problem Management – 24x7 service availability, RCA, MTTR reduction, escalation governance
- ITSM & Monitoring Tools – ServiceNow (ITSM, ITOM), LogicMonitor, Power BI
- Leadership & Talent Development – Global delivery, cross-functional teams, performance frameworks
Certification
- Implementing Microsoft Azure Solutions
- [Include: AWS Certified SysOps/Admin, VMware VCP, ITIL Intermediate, etc.]
Languages
Hindi
Advanced (C1)
Timeline
Consultant – Storage & Compute
AstraZeneca
12.2015 - 03.2019
Presales Consultant – Cloud, Storage & Compute
Cognizant
08.2014 - 12.2015
Storage Engineer – SAN Infrastructure
HCL Technologies
09.2008 - 06.2012
Escalation Engineer – Microsoft Technologies
Sutherland Global Services
12.2006 - 09.2008
Director – Global Managed Services & Infrastructure Operations
CBTS
- Current
Bachelor of Technology - Information Technology
Holy Infant Jesus
Awards
- Management Excellence – CBTS (Infra Modernization, Compliance, DR Testing)
- Best Performer – AstraZeneca
- Deal-Winning Contributor – Cognizant Presales
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