Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic

SATHISH KARTHICK

Chennai,TN

Summary

Visionary IT Executive with over 19 years of expertise in enterprise IT operations, production services, cloud infrastructure, automation, and regulatory compliance across banking, healthcare, and IT services sectors. Proven track record of leading global operations while delivering stable and secure infrastructure platforms that align production environments with compliance, resilience, and performance mandates. Recognized as a trusted leader with extensive knowledge in multi-tiered architecture, IDAM, SSDLC, change and release management, and incident response. Committed to driving innovation and operational excellence to enhance organizational effectiveness and achieve strategic goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director – Global Managed Services & Infrastructure Operations

CBTS
- Current
  • - Lead production services and 24x7 operations across storage, compute, cloud, and network environments for global clients.
  • - Oversaw high-availability infrastructure operations with deep focus on resilience, compliance, and incident management.
  • - Delivered enterprise-grade solutions across hybrid environments (Azure/AWS/On-Prem), identity platforms, and app delivery stacks.
  • - Ensured change/release discipline, SSDLC adherence, and audit readiness for 250+ enterprise clients.
  • - Spearheaded automation using Ansible, PowerShell, and Python to enhance incident triage and reduce MTTR.
  • - Built centralized observability using LogicMonitor and Power BI, improving proactive issue detection by 40%.
  • - Drove ITSM strategy via ServiceNow – change control, incident workflows, and asset/configuration management.
  • Key Achievements:
  • Achieved 95%+ platform stability for mission-critical services with high uptime SLAs.
  • Improved patch compliance across 250+ tenants using automated risk-based workflows.
  • Enabled 38% faster deployment timelines by embedding automated release gates and rollback planning.
  • Reduced MTTR by 47% with playbook-based automation and root cause analytics.

Consultant – Storage & Compute

AstraZeneca
12.2015 - 03.2019
  • - Led SAN/DR architecture, compliance-aligned storage operations, and ensured data resilience for regulated workloads.

Presales Consultant – Cloud, Storage & Compute

Cognizant
08.2014 - 12.2015
  • - Designed enterprise solutions aligning technical requirements with compliance and resilience mandates.

Storage Engineer – SAN Infrastructure

HCL Technologies
09.2008 - 06.2012
  • - Managed SAN lifecycles, implemented DR strategies, and supported high-availability architectures.

Escalation Engineer – Microsoft Technologies

Sutherland Global Services
12.2006 - 09.2008
  • - Delivered expert L2/L3 support for Microsoft stack and infrastructure operations.

Education

Bachelor of Technology - Information Technology

Holy Infant Jesus
Chennai
06-2006

Skills

  • Production Services Leadership – Enterprise-grade infrastructure & operations, high-resilience platforms, stability engineering
  • Infrastructure & Cloud Operations – Azure, AWS, VMware, Linux, Windows, Storage (NetApp, Hitachi, EMC)
  • Automation & Scripting – Ansible, Python, PowerShell, StackStorm, DevOps workflows
  • Regulatory & Audit Compliance – SOC 2, ISO 27001, NIST CSF, IDAM, SSDLC, Change Management
  • Incident & Problem Management – 24x7 service availability, RCA, MTTR reduction, escalation governance
  • ITSM & Monitoring Tools – ServiceNow (ITSM, ITOM), LogicMonitor, Power BI
  • Leadership & Talent Development – Global delivery, cross-functional teams, performance frameworks

Certification

  • Implementing Microsoft Azure Solutions
  • [Include: AWS Certified SysOps/Admin, VMware VCP, ITIL Intermediate, etc.]

Languages

Hindi
Advanced (C1)

Timeline

Consultant – Storage & Compute

AstraZeneca
12.2015 - 03.2019

Presales Consultant – Cloud, Storage & Compute

Cognizant
08.2014 - 12.2015

Storage Engineer – SAN Infrastructure

HCL Technologies
09.2008 - 06.2012

Escalation Engineer – Microsoft Technologies

Sutherland Global Services
12.2006 - 09.2008

Director – Global Managed Services & Infrastructure Operations

CBTS
- Current

Bachelor of Technology - Information Technology

Holy Infant Jesus

Awards

  • Management Excellence – CBTS (Infra Modernization, Compliance, DR Testing)
  • Best Performer – AstraZeneca
  • Deal-Winning Contributor – Cognizant Presales
SATHISH KARTHICK