Vilas R. Patil
Navi Mumbai,MH
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
26
26
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager - Professional Services and Product Development, Infrastructure and network management
Tata Communications Payment Solution Ltd.
03.2022 - Current
- Designing of end-to-end solutions for ATMs in coordination with all Stake holders as per Business Requirements
- Management of MVS Implementation Project on all make of ATMs.
- Designing the requirement documentation for the implementation of MVS Project.
- Implementation and testing the MVS Project flow on the ATMs
- Implementation of the Campaign management software in the MVS Project ATMs
- Implementation of the MVS Software project on all TCPSL ATMs across NCR and Diebold ATMs
- Provide technical support in case of issues and resolution at the Switch end or ATM end.
- Participating in testing and implementation of the new screen flows on the Production Switch - Postilion.
- Expertise on working of all makes of ATMS like NCR, Diebold, Wincor, Hyosung, etc.
- Coordinating with ATM Switch for always ensuring proper configurations and parameterizations.
- Preparing test cases, Manual Testing, Functional testing, User Interface testing
- Investigate issues/defects in the ATM system, identify the root cause and recommend solutions.
- Plan and conduct UAT with vendors. Publish status reports for top management
- Leading the team members to perform smooth operations.
- Experienced in Software Distribution System (eSDMS) to installing patches on the machines remotely and extract required data.
- Creating campaigns/Advertisements for retails organizations to be displayed on Indicash ATMs
- Managed these campaigns end to end- Report generation, lead capture and analysis for any issues.
- Managed and supported enterprise IT infrastructure including servers, networks, and firewall devices.
- Ensured high availability and network stability for business and production environments.
- Monitored infrastructure health, handled incidents, and performed root cause analysis.
- Supported infrastructure upgrades, EOL/EOS activities, and coordination with OEMs and ISPs.
- Led office IT setup and network implementation during office relocations.
- Maintained PAN-India IT asset inventory and lifecycle management.
- Support- Supported RBI, PCI-DSS, and internal audit requirements through documentation and controls.
- Currently known as Find India Ltd, Mumbai
Manager – Projects Implementation
Velox Solutions Pvt Ltd.
06.2021 - 01.2022
- Implementation of all Product solution in Cyber security, ATM Terminal security, Asset Management domain.
- Currently handling the implementation team of 12 members.
- Working with Sales team to complete the POC and ensure the closure on order by handling the technical queries raised by customer.
- Working with Pre-Sales team to ensure technical compliance are being met and the sales lead is compliant.
- Working with Technical team to make new enhancements towards the solutions and ensuring that it meets the market and customer needs.
- Leading the Technical team in case of any issues and coordinating with customers for the implementation of the project from readiness till the closure of the project
- Working with Accounts team to ensuring the closure of the project and following up for payments from the customer.
- Working with Legal team for the legal agreements like SLA or NDA Signing so that it can be ensured towards the closure of the project.
- Giving demo’s to the customer on the need of the product evaluation and ensuring that the customer requirements are met and lead gets converted to the sales generation.
Director - Projects, Self Employed
Bluevision Water Solutions.
05.2019 - 05.2021
- Implementation of all type of Water purifiers – Domestic, Commercial, Industrial.
- Designing of end to end solutions for Customers in coordination with all Stake holders as per Business Requirement.
- Management of entire business including Marketing, Sales, Implementation, Finance, Procurement, etc.
- Designing the requirement documentation for the implementation of Project changes including the feasibility solutions.
- Implementation, testing and Commissioning for the Projects in government sectors like Gram Panchayats.
- Provide technical support in case of issues and resolution at the Water ATMs implementation for various requirements.
Technical consultant ATM Professional Services and Product Development
Diebold Nixdorf India Pvt Ltd.
02.2018 - 05.2019
- Designing of end to end solutions for ATMs in coordination with all Stake holders as per Business Requirement.
- Management of MVS Implementation Project on all make of ATMs.
- Designing the requirement documentation for the implementation of MVS Project changes.
- Implementation and testing the new changes to MVS Project flow on the ATMs
- Implementation and testing of the Campaign management software in the MVS Project ATMs.
- Implementation of the MVS Software project on all Diebold\NCR\Wincor ATMs.
- Provide technical support in case of issues and resolution at the ATM end for any MVS related problems.
- Implement Campaign Management solution Multivendor NCR, Wincor & Diebold.
- Campaign Management application integration for personalized campaign.
- Implement Personalized Campaign to generate customer leads for bank to increase customer portfolio. Customized campaign for Onus and Offus customer enhancement.
- Provide the customer analytics data to bank to understand the customer transaction trends.
- PAN based and Card bin based campaign implementation across all ATM
- Interactive campaign enhancement in one to one campaign to get the information from customer.
Sr Engineer ATM Professional Services and Product Development
Tata Communications Payment Solution Ltd.
03.2014 - 02.2018
- Designing of end to end solutions for ATMs in coordination with all Stake holders as per Business Requirements
- Management of MVS Implementation Project on all make of ATMs.
- Designing the requirement documentation for the implementation of MVS Project.
- Implementation and testing the MVS Project flow on the ATMs
- Implementation of the Campaign management software in the MVS Project ATMs
- Implementation of the MVS Software project on all TCPSL ATMs across NCR and Diebold ATMs
- Provide technical support in case of issues and resolution at the Switch end or ATM end.
- Participating in testing and implementation of the new screen flows on the Production Switch - Postilion.
- Expertise on working of all makes of ATMS like NCR, Diebold, Wincor, Hyosung, etc.
- Coordinating with ATM Switch for ensuring proper configurations and parameterizations at all times.
- Preparing test cases
- Manual Testing, Functional testing, User Interface testing
- Investigate issues/defects in the ATM system, identify the root cause and recommend solutions.
- Plan and conduct UAT with vendors. Publish status reports for top management
- Experienced in Software Distribution System (eSDMS) to installing patches on the machines remotely and extract required data.
- Was heading a team of 5 members for EJ Helpdesk and ensured that all EJ tasks were done on time thus ensuring to maintain the EJ ratio of 98%
- Created campaigns/Advertisements for organizations to be displayed on Indicash atms
- Managed these campaigns end to end- Report generation, lead capture and analysis for any issues
Technical Support Specialist
12.2011 - 03.2013
- Process Improvements using business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Assist the teams in implementation, progress reports, plans, scoping and vendor management.
- Manage users/ management expectations effectively and recognize issues/events which may affect delivery.
- Cross Functional interaction for ways and means to optimize operational processes
- Assisting the development team to perform the System integration with Bank host like Base24, Electra, IST, POS.
- Coordinate DR activities for Bank like IST Switch Migration process, Base24, Electra.
- Identify and document system deficiencies and propose solutions.
- Assists the operations and field teams in identification of RCA and resolution of issues
- Implementation of “INSTACC” Project for the IVR setup and flow for the Customers.
Assistant Manager
Prizm Payment Solution Ltd.
07.2011 - 11.2011
- Leading a team of 40 members.
- Responsible for providing 24
- 7 supports to the customers of various banks regarding ATM maintenance.
- Key factor in assigning/distributing the work to the concerned department and taking regular follow ups of the same with the departments.
- Handling customer’s escalations and preparing monthly reports for the customers.
- Aligning SLM Operations on improvisation on the problem rectification.
- Aligning the TIS related operations and pushing them for the resolution of the issue
- Investigation on the repeated failures in the machine and carrying out PM activities on the Sites to achieve customer Satisfaction.
- Understanding the Business needs and aligning the operations to meet the Business requirement.
GATMM System Administrator
NCR Corporation India Pvt. Ltd.
05.2006 - 06.2011
- Provision of Business Intelligence reports in different formats to users for analysis
- Scheduled full client reports and Webi reports
- Reports requirements gathering and designed technical and functional specifications
- Worked upon the Gasper Vantage System Application, maintaining of the database as per the user requirement
- Extensively Done system integration of Bank switches like Base24, IST, SNMP, etc with Gasper System.
- Perform UAT for testing the System integration to meet the business requirement and SLA
- AANDC and DDC Status Messages
- AR Remedy application implementation and testing.
- Involved in Testing of NDC messages conversion to status code message using solicited messages
- Testing the ATM SNMP Manager to communicate with the Machine
- UAT testing is primarily to carry out testing on the new dual-server configuration being implemented with the Remedy.
- Testing applications in Remedy Action Request System (ARS)
- Responsible for providing 24
- 7 supports to the customers of various banks regarding ATM maintenance.
- Responsible for detection of various kinds of hardware faults or problems in the ATM like card reader problem, Receipt problem etc.
- Handling customers escalations
- Installation of ARS system and testing it for OTC generation and HDS Incidents.
Senior Customer Support Engineer
Innovative Enterprise
10.2005 - 05.2006
- Multifunctional Printers, Plotters and Xerox (all HP Products)
Senior Customer Support Engineer
Cannon India Pvt. Ltd.
10.2002 - 09.2005
- Multifunctional Printers, Plotters and Xerox (all HP Products)
Customer Support Engineer and Team Leader
Wipro Peace of Mind Center
03.2000 - 09.2002
- Computer Hardware profile in peripherals (printers), Environment printers etc.
Education
Diploma - Computers Technology
School Secondary Certificate - undefined
Skills
ATM & BFSI Domain Expertise
ATM System Solutions (End-to-End Design & Implementation)
Multivendor ATM Operations (NCR, Diebold, Wincor, Hyosung)
ATM Switch Integration & Configuration (Postilion, Base24, Electra, IST)
MVS (Multi Vendor Software) Implementation & Support
Campaign Management & Personalized ATM Campaigns
EJ Management, Analysis & Compliance (98% EJ Ratio)
Transaction Monitoring, Root Cause Analysis & Incident Resolution
Infrastructure & Network Management
Enterprise IT Infrastructure Management (Servers, Networks, Firewalls)
Network Monitoring, Troubleshooting & Performance Optimization
Firewall Configuration & Security Management
High Availability & Uptime Management for Production Environments
Data Center & Office IT Setup (PAN-India Operations)
IT Asset Inventory, Lifecycle & Vendor Management
Infrastructure Upgrades, EOL/EOS Planning & Execution
ISP, OEM & Third-Party Vendor Coordination
Project & Program Management
End-to-End Project Implementation & Delivery
Requirement Gathering & Functional / Technical Documentation
Project Planning, Execution, Tracking & Closure
Cross-Functional & Multi-Vendor Coordination
UAT Planning, Execution & Sign-off
Status Reporting & Management Dashboards
SLA, NDA & Compliance Coordination
Risk Identification, Mitigation & Issue Escalation
Team Leadership (5–40 Members)
Testing & Quality Assurance
Test Case Design & Test Scenario Development
Manual Testing, Functional Testing & UI Testing
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Defect Tracking, RCA & Resolution Coordination
Production Change Validation & Release Support
Business Analysis & Intelligence
Business Requirement Analysis & Gap Analysis
Process Mapping, Workflow Optimization & Documentation
Business Intelligence Reporting & Analytics
Transaction Trend Analysis & Customer Behavior Insights
BI Tools & Reporting (Business Objects, WebI, Gasper Vantage)
Data-Driven Decision Support for Management
Technical Support & Operations
L2/L3 Technical Support for ATM & Infrastructure Systems
24×7 Mission-Critical Production Support
Incident, Problem & Change Management
DR Coordination & Switch Migration Support
Customer Escalation Handling & Resolution
Compliance Support (RBI, PCI-DSS, Internal Audits)
Tools, Technologies & Platforms
ATM Software: MVS, eSDMS, Campaign Management Systems
Switches: Postilion, Base24, Electra, IST
Monitoring & ITSM: ARS Remedy, SNMP
Databases & Programming: PL/SQL, VB6 (Basic Knowledge)
Reporting: Business Objects XI R2, WebI
Operating Environments: Windows Server, Enterprise Networks
Leadership & Professional Skills
Strong Analytical & Problem-Solving Skills
Stakeholder & Client Management
Excellent Communication & Interpersonal Skills
Decision Making & Conflict Resolution
Team Building, Mentoring & Performance Management
Ability to Bridge Business & Technology
Accomplishments
- Testing of Business logic implementations for Customer on Gasper (NCR Proprietary), GEMS & ARS Remedy application
- Performing System integration of Bank Switch Host like Base24, IST, SNMP, Postilion, etc. to meet the business requirement and maintain the SLA's.
- Application Programming in VB6 and PL/SQL
- Handled and Completed Small projects like “InstaCC” implementation etc.
- Developing on - demand reports for the business objects via Business objects XI R2.
- Completed PMP 35 PDU's Training from PMP Mumbai Chapter certified by PMI
- Pursued Digital Marketing Training.
Certification
Trained in CISSP from Cyberfrat
Interests
Playing Cricket, Football, Music, Travelling especially driving
Timeline
Trained in CISM from Tromenz
10-2026
Trained in CISSP from Cyberfrat
11-2025
Assistant Manager - Professional Services and Product Development, Infrastructure and network management
Tata Communications Payment Solution Ltd.
03.2022 - Current
Manager – Projects Implementation
Velox Solutions Pvt Ltd.
06.2021 - 01.2022
Director - Projects, Self Employed
Bluevision Water Solutions.
05.2019 - 05.2021
Technical consultant ATM Professional Services and Product Development
Diebold Nixdorf India Pvt Ltd.
02.2018 - 05.2019
Sr Engineer ATM Professional Services and Product Development
Tata Communications Payment Solution Ltd.
03.2014 - 02.2018
Technical Support Specialist
12.2011 - 03.2013
Assistant Manager
Prizm Payment Solution Ltd.
07.2011 - 11.2011
GATMM System Administrator
NCR Corporation India Pvt. Ltd.
05.2006 - 06.2011
Senior Customer Support Engineer
Innovative Enterprise
10.2005 - 05.2006
Senior Customer Support Engineer
Cannon India Pvt. Ltd.
10.2002 - 09.2005
Customer Support Engineer and Team Leader
Wipro Peace of Mind Center
03.2000 - 09.2002