ASHOK KANNAN
Bengaluru
Summary
Technical Support and Network Engineer with expertise in telecom operations, specializing in network frameworks and issue resolution. Managed network systems to ensure optimal performance and provided expert support for hardware and software environments. Diagnosed complex network issues, implemented solutions, and collaborated with teams to enhance system reliability. Skilled in technical problem solving and driving continuous improvement in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Network & Svcs Operation Associate
Accenture
Bengaluru
12.2020 - Current
- Business Problem: Inefficient network performance and prolonged downtime due to poor incident management, suboptimal configuration, and insufficient predictive monitoring. These issues affected service quality, reduced customer satisfaction, and increased operational costs.
- Solution Approach:
- 1. Configured and integrated telecom network elements to improve system connectivity, and reduce downtime.
- 2. Optimized incident management processes, reducing average resolution times by 20% through a streamlined escalation procedure.
- 3. Improving network efficiency by 15% by identifying critical faults early, applying structured troubleshooting techniques, and optimizing issue response workflows.
- 4. Performed QoS/QoE analysis to detect anomalies, and implemented change management strategies, achieving a 10% improvement in network stability.
- 5. Utilized impact analysis procedure to respond to alarm, correlated incidents, and streamlined ticket creation for faster resolution.
Education
Bachelor of Arts - Accounting And Finance
SSMRV College
Bengaluru10-2020
Skills
- Service delivery enhancement
- Team collaboration
- Effective communication
- Critical thinking
- Problem solving
- Time management
- Adaptability
- Workflow management
- Multiple priorities management
- Adaptability and flexibility
- Multitasking and organization
Accomplishments
- Awarded Star of Business and Newbie Superstar.
- Certificate of Appreciation for dedication and hard work.
- Business Encore Award for Excellence.
Languages
- English, proficient
- Kannada, proficient
- Tamil, native speaker
- Telugu, proficient
Timeline
Network & Svcs Operation Associate
Accenture
12.2020 - Current
Bachelor of Arts - Accounting And Finance
SSMRV College