Ashok Kumar
New Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Agent
Air India SATS, IGI Airport T3
New Delhi
04.2015 - 11.2016
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Team Member
RESERVATION DATA MAINTENANCE (RDM)
Gurugram
05.2017 - 11.2018
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Analyst
EXL SERVICE.COM (INDIA) PVT. LTD
GURUGRAM
11.2018 - 07.2020
- Validated results and performed quality assurance to assess accuracy of data.
- Generate invoice for the air, car, hotels etc.
- Self-motivated, with a strong sense of personal responsibility.
- Emails handling and divided work among team.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
10th -
Kendriya Vidyalaya
New Delhi 04.2005 - 03.2006
12th -
Kendriya Vidyalay
New Delhi 04.2007 - 03.2008
Bachelor of Arts -
Delhi University
New Delhi 05.2010 - 06.2013
Skills
Diploma Course in Finance & Accounting from NIITundefined
Personal Details :
Father’s Name : LT. SH Budhram
Date of birth : 24th Dec, 1989
Permanent address : D-404 DDA FLATS, BINDAPUR,DWARKA, NEW DELHI-110059
Marital Status : Unmarried
Sex : Male
Nationality : Indian
Religion : Hindu
Timeline
Analyst
EXL SERVICE.COM (INDIA) PVT. LTD
11.2018 - 07.2020
Team Member
RESERVATION DATA MAINTENANCE (RDM)
05.2017 - 11.2018
Customer Service Agent
Air India SATS, IGI Airport T3
04.2015 - 11.2016
Bachelor of Arts -
Delhi University
05.2010 - 06.2013
12th -
Kendriya Vidyalay
04.2007 - 03.2008
10th -
Kendriya Vidyalaya
04.2005 - 03.2006
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