Ashok Kumar
Delhi
Summary
Results-driven and highly analytical Business Analyst with 9 years of experience in conducting comprehensive business analyses, identifying areas for improvement, and implementing strategic solutions to optimize processes and drive profitability. Adept at gathering and interpreting data, facilitating cross-functional collaboration, and delivering actionable insights. Seeking a challenging position as a Business Analyst to leverage my skills and expertise in contributing to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business process
Tata consultancy services
11.2021 - Current
Business Analyst
Ecolab
07.2022 - Current
- Gather and document business requirements for system enhancements, ensuring alignment with organizational goals
- Created and executed test plans, identified and resolved defects, provided end-user training during system implementations
- Engaged in collaborative efforts with stakeholders to establish KPIs and deployed reporting mechanisms to monitor and assess business performance
- Conducted user acceptance testing (UAT) and facilitated feedback sessions to ensure successful implementation of system changes
- Assisted in the development of training materials and conducted training sessions for end-users
- Work on power BI and troubleshoot issues related to report generation
- Steward Health Choice
- Domain: US healthcare
Business Analyst
11.2021 - 06.2022
- Conducted business, identifying areas for improvement and developing strategies to enhance efficiency and effectiveness
- Collaborated with cross-functional teams to gather and document business requirements, ensuring alignment with organizational objectives
- Utilized data analysis techniques to extract insights and provide actionable recommendations for process optimization and cost reduction
- Facilitated meetings with stakeholders to elicit requirements, resolve issues, and ensure project milestones were met
- Prepared comprehensive reports to communicate findings, project progress and proposed solutions to key stakeholders
- Managing 15 + business reports, including six sigma analysis
- Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence
- Documented workflow charts, records and job descriptions to guide overall organizational improvements.
Billing Manager
Med cloud Software India Pvt Ltd
10.2017 - 10.2021
- Engage actively throughout the SDLC for a specialized Billing and EHR application tailored to meet the needs of clients in the US healthcare domain
- Showcase software functionality and provide comprehensive client walk-throughs, also ensuring documentation of the process
- Conducting rigorous testing of the user interface (UI) created by the software team
- Sharing my healthcare billing knowledge with software team to build efficient, user friendly and robust solution
- Managing Operations & responsible for end-to-end billing operations of organization
- Managing complete Billing operations with assuring HIPAA compliance & CMS Guidelines
- Daily connect with client and stakeholder management
- Functioning as consultant for new process transitions and their establishment
- Collaborate with software development team in developing & maintaining RCM salesforce software & EHR system to make organization effective & efficient
- Worked closely with IT teams to implement system enhancements and ensure data integrity.
Senior Associate
Eli research India Pvt Ltd
08.2016 - 10.2017
- Worked on insurance revenue cycle, insurance billing, verification of benefits, authorizations, and all general back-office functions associated with resolving insurance denials & rejection, credentialing, patient, and insurance receivable management
- Analysis of data using excel and advanced reporting tools
- Coordinating with different departments & clients to generate revenue.
Senior Associate
Pacific BPO PVT LTD
06.2014 - 08.2016
- Work on the task assigned by the client
- Follow up Insurance claims
- Prepare SOP & PowerPoint presentations.
Education
PGDM - Operations management
All India Management Association (AIMA)
New DelhiMaster of Arts - English literature
MJPR University
BareillyBachelor of Arts -
Delhi University (SOL)
New DelhiSkills
- Business Analysis
- Requirements Gathering
- Microsoft Power BI
- Project management
- Stakeholder management
- Agile Methodology
- Salesforce
Certification
- Product Specialist Program (PSP)
- Metamorph: Certificate on business analysis
- Power BI: Dashboards for Beginners
- Agile Product ownership
- Growth and Transformation (G&T)
- BA Practitioner program
Awards & Honors
- Applause for Team Award In appreciation for contribution
- Xcelerate Warrior Certificate on becoming an Xcelerate Warrior
- Appreciation for organizing and managing 15+ Quality reports
Timeline
Business Analyst
Ecolab
07.2022 - Current
Business process
Tata consultancy services
11.2021 - Current
Business Analyst
11.2021 - 06.2022
Billing Manager
Med cloud Software India Pvt Ltd
10.2017 - 10.2021
Senior Associate
Eli research India Pvt Ltd
08.2016 - 10.2017
Senior Associate
Pacific BPO PVT LTD
06.2014 - 08.2016
PGDM - Operations management
All India Management Association (AIMA)
Master of Arts - English literature
MJPR University
Bachelor of Arts -
Delhi University (SOL)
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