Ashok Kumar
New Delhi
Summary
Proven Sr. System Engineer with a robust background at In-cubit Global Business Services PVT LTD, specializing in network server management and providing exceptional customer support. Achieved significant improvements in system security and performance, leveraging skills in troubleshooting and configuration management. Demonstrated leadership in cross-functional teams, driving innovation and efficiency in technology solutions.
Overview
10
10
years of professional experience
Work History
Sr. System Engineer
In-cubit Global Business Services PVT LTD
07.2020 - Current
- Implemented and provided technical support for voice services and equipment.
- Monitored network performance to determine adjustments needed.
- Provided exemplary helpdesk service and support to assist customers.
- Implemented security measures such as firewalls, antivirus protection and access control policies.
- Diagnosed technical problems related to hardware, software, networking or other components.
- Researched emerging trends in technology related to system engineering processes.
- Identified areas of improvement in existing systems and provided solutions to resolve issues.
- Designed, configured and tested computer hardware and operating system software.
- Complied with federal and company security regulations applicable to systems.
- Planned, tested and supported high-availability infrastructures.
- Planned, implemented, and integrated updated system-oriented projects.
- Conferred with network users about solutions to existing system problems.
- Consulted users to determine areas in need of improvement.
- Participated in cross-functional teams focused on developing new products or services.
- Supervised planning, integration, and deployment of many servers for clients.
Technical Support Executive
Safe Lab Infotech
02.2019 - 07.2020
- Reported any recurring technical issues to management for further investigation and resolution.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Established continuous improvement initiatives to achieve KPIs.
Technical Support Executive
Benevolent Technologies
07.2014 - 11.2018
- Reported any recurring technical issues to management for further investigation and resolution.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Established continuous improvement initiatives to achieve KPIs.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
B. Com -
Sunrise University
01.2015
class 12th -
C.B.S.E Board
01.2010
class 10th -
C.B.S.E Board
01.2008
Skills
- Customer proposals
- Network server management
- Cloud services
- Servers and storage
- Troubleshooting
- Configuration management
- Software development lifecycle
Hardwaretechnologies
- Good knowledge of Computer Peripherals
- Assembling the PC
- Troubleshooting of common problems of computer; like No display, Hanging Problem
- Recovery of Operating System Boot Files, System Files, Good knowledge of Recovery Console
Additionalinformation - Strength
Willingness to Learn
Hobbies and Interests
- Listening Music
- Surfing on net
Educationalqualifications
08/01/10, Completed class 10th from C.B.S.E Board, 10/01/12, Completed class 12th from C.B.S.E Board, 05/01/15, Completed B. Com from Sunrise University Alwar, 01/01/18, MCSA Certification, 01/01/22, Completed training in Azure(104) from Croma campus
Personal Information
- Father's Name: Mr. Puran Chand
- Date of Birth: 04/29/91
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. System Engineer
In-cubit Global Business Services PVT LTD
07.2020 - Current
Technical Support Executive
Safe Lab Infotech
02.2019 - 07.2020
Technical Support Executive
Benevolent Technologies
07.2014 - 11.2018
B. Com -
Sunrise University
class 12th -
C.B.S.E Board
class 10th -
C.B.S.E Board
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