Apollo
Summary
Resourceful Business Development Intern focused on identifying new brands and developing robust contact lists within CRM to support business development team. Basic understanding of targeted with potential to become subject matter expert. Brings innovation, problem-solving skills and demonstrated achievement.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Business Development Trainee
NCDA PRIVATE Ltd
04.2023 - 06.2023
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Collaborated with sales and marketing departments to support client acquisition.
- Created reports and targeted lists to present to upper management.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
Senior Customer Support Engineer
CMS IT Services
12.2021 - 06.2022
- As a part of tier team worked with high priority tickets are assigned through remedy with in the SLA.
- Providing necessary access to eligible users as per guidelines and process.
- Installation, Configuration of MS-Outlook 2007/2010/2013, MS-office2007/2010/2013, Office 365.
- Install, upgrade, support and troubleshoot for Scanners/Printers and various PC components.
- Performing data backup for the user to One Drive or Share Drive for Migration Knowledge on Work group/Domain/DNS /DHCP.
- Ticketing Tool - Codesk
- Active directory : User Credential creation, User Credential management and issue troubleshooting.
- Outlook: Generic and individual Mail box Creation, management and Troubleshooting.
- Server support : Basic Server ID management.
Customer Service Associate
Amazon
07.2019 - 12.2019
- Conflict Resolution and De-Escalation.
- Resolution documentation.
- Handled technical and non-technical issues through Chat process with in the given Time frame.
- Communication according to customer Tempo and understanding.
Online Mathematics Tutor
Focus Edumatics Pvt Ltd
06.2018 - 01.2019
- e-learning solutions from grade catering to K12.
- Specializes in custom online content development services that includes creation of online courses.
- Also virtual labs, decision based simulations, interactive videos and scenarios based learning objects.
- Stimulating Virtual Learning Environment.
- Creating learning opportunities through Empathy and engagement.
Education
Course - Software Testing Specialist
09.2022 - 12.2023
Bachelor of Engineering - Computer Science and Engineering
06.2014 - 03.2018
HSS -
06.2012 - 03.2014
SSLC -
06.2009 - 03.2012
Skills
Market Research
Certification
QUALIFICATIONS Certified In NDT Methods By The American Society for Nondestructive Testing (ASNT).
Software
SpreadSheet
Chat GPT
Timeline
Business Development Trainee - NCDA PRIVATE Ltd
04.2023 - 06.2023
Luminar - Course, Software Testing Specialist
09.2022 - 12.2023
Senior Customer Support Engineer - CMS IT Services
12.2021 - 06.2022
Customer Service Associate - Amazon
07.2019 - 12.2019
Online Mathematics Tutor - Focus Edumatics Pvt Ltd
06.2018 - 01.2019
CMS College of Engineering AndTechnology - Bachelor of Engineering, Computer Science and
Engineering
06.2014 - 03.2018
GOVT. Boys Higher Secondary Schoo - HSS,
06.2012 - 03.2014
ST' John's Higher Secondary School - SSLC,
06.2009 - 03.2012
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