Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several years of history of success in the field.
Overview
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Senior Branch Manager
Bajaj Finserv Gold Loan
08.2019 - Current
Developed strategic plans to enhance customer engagement and satisfaction, contributing to branch growth.
Evaluated and optimized branch workflows for improved efficiency and productivity.
Generated leads, resulting in increased sales conversions.
Managed job-related responsibilities within team environment to support operational goals.
Senior Relationship Executive
The Muthoot Finance Ltd.
12.2017 - 08.2019
Led strategic initiatives to enhance customer service and operational efficiency.
Championed process improvements that optimized resource allocation and service delivery.
Created and maintained relationships with key stakeholders.
Senior Clerk
Kodinar Taluka Co-operative Banking Union Ltd.
10.2013 - 12.2017
Prepared monthly MIS reports to support decision-making and track performance.
Managed operations and ensured accuracy of cash credit and overdraft accounts
Maintained accurate financial records and reports for all banking operations.
Trained new clerks on operational procedures and customer service standards to enhance team efficiency.
Facilitated financial transactions by issuing demand drafts and money cheques
Executing fund transfer, NEFT/RTGS clearing
Making new, renewal, & closure of other loans e.g. (vehicle loan, term loan)
Making of FD (New, renewal, loan against FD)
Facilitated access to credit by opening Kisan Credit Card accounts for farmers.
To inform customers by phone calls who are irregular for EMI
Opening a KCC (KISAN CREDIT CARD) accounts
Excellent Capability of managing the operations of the Bank
Managed cash handling processes and ensured key security
Education
M.COM - finance
mahila collge veraval
veraval, saurashtra
Post-Graduate Diploma - computer application
shri k.m savajani & smt. k.k savajani B.B.A/B.C.A college