Raj Kiran Kumar Gogikar
Secundrabad
Summary
Experienced with branch operations, team leadership, and customer relations. Utilizes strategic planning to optimize branch performance and enhance client satisfaction. Track record of fostering collaborative environment and achieving business objectives.
Overview
25
25
years of professional experience
Work History
Senior Branch Manager
Union Bank Of India
04.2013 - Current
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service at various places of postings viz; Surat, Hyderabad, New Delhi, Karimnagar & Secundrabad.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
- Negotiated favorable contracts with vendors, resulting in reduced costs for supplies and services without sacrificing quality or reliability.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Championed community engagement initiatives thorugh Self Help groups (SHG's) that helped raise the brand''s profile while giving back to the local area through inclusive development endeavors.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Complied with established internal controls and policies.
Customer Service Executive
HSBC Bank (HDPI)
07.2007 - 03.2010
- Worked for HSBC Bank (HDPI) for a Voice process that handles Consumer Lending both personal loans and mortgages in the U.S. as a Customer Service Executive. Work involved Sales as well as Customer service.
- Assumed additional responsibilities of Case Management entrusted by the manager for successful and timely completion of Cases.
- Ensure all queries are resolved on priority basis and respond to customer feedback.
- Coordinated with the Sales Department to help customers to place orders for the right products.
- Coordinated with the Technical Support Department for the timely provision of services over the phone or at the service centre.
- Initiated and provided important updates/information relating to the product/process knowledge and circulated among the team members.
- Coordinated and organized team outings.
Customer-Resolution-Expert
Dell International Services
11.2006 - 04.2007
- Company Overview: American Business Unit
- Worked as a Customer-Resolution-Expert for Dell International Services, American Business Unit a major seller of computer hardware and peripherals in the U.S. during Nov 06 to April 07 helping Customers’ from place their orders to their successful deliveries and provide After Sales Support.
- Assumed additional responsibilities of Case Management entrusted by the manager for successful and timely completion of Cases.
- Ensure all queries are resolved on priority basis and respond to customer feedback.
- Coordinated with the Sales Department to help customers to place orders for the right products.
- Coordinated with the Technical Support Department for the timely provision of services over the phone or at the service centre.
- Initiated and provided important updates/information relating to the product/process knowledge and circulated among the team members.
- Coordinated and organized team outings.
Customer Care Associate
GE Consumer Finance Services
09.2005 - 07.2006
- Company Overview: a division of GE Money Bank
- Served as Customer Care Associate for GE Consumer Finance Services, a division of GE Money Bank, a fortune 500 company for the portfolio Dillard’s American Express Credit Cards during Sep 05 to July 2006, having a chain of 330 retail merchandise stores across the U.S.
- Was the spoc (single point of contact) for a team of 10-12 team members and organized team hurdles to boost individual as well as team sales targets for insurance packages on credit cards.
- Conducted research studies in other portfolios and imbibed some of the best practices to improve sales.
- Won ‘The Conquerors Award’ consecutively for the months of April and May 2006 for exemplary team work.
- Was recognized for ‘Zero Absenteeism’ for the year 2005-2006
- Was instrumental in driving the team to take up various personal improvement programs on the Intranet.
- Floor walked and helped new hires with process related questions.
- Coordinate with managers and universal coaches for instant problem resolution.
- Was the spoc for coordinating and organizing fun activities on the floor.
Customer Service and Sales Officer
Sri Sai Communications Pvt Ltd
03.2000 - 08.2005
- Served as Customer Service and Sales Officer for Sri Sai Communications Pvt Ltd during March 2000 to August 2005, a retail franchise of Hutch and other GSM Cellular service providers, reporting to Area Sales Manager Hutchison Essar South Ltd, South India Corporate Office.
- Was in charge of the maintenance of the outlet.
- Maintained up-to-date financial and sales records.
- Held negotiations with various companies (Pepsi, Coca-Cola, Hutch, Airtel, Bsnl, Tata Indicom, Idea, Reliance) to secure dealership and their successful implementation with good sales record.
- Constant interaction with the distributor and sales manager in regards with new schemes and updates.
- Focused on taking operational data and processing to the higher level, provide information for modifying policies and procedures to improve overall monthly sales.
- Designed strategies to improve sales with the overall goal to create a satisfied customer base and successfully met the targets each month.
Education
Diploma - Business Management
ICFAI University
01.2010
Bachelor of Commerce - undefined
Dr. B.R. Ambedkar University
01.2003
Intermediate - undefined
Tagore’s Home Junior College
01.2000
Microsoft Office -
Unique Computer Institute
01.1999
Class Tenth - undefined
St’ John’s Church High School
01.1998
Skills
- Experienced in client relations
- Skilled in customer service delivery
- Reliable and committed officer
- Skilled in building interpersonal relationships
- Skilled in evaluating client needs for improved customer retention
- Enhancing customer engagement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Disclaimer
Date: Place: Hyderabad. (Raj Kiran G)
Travelling
I Love traveling to ancient temples of India and love to explore their architecture and the grandeur of their times.
Timeline
Senior Branch Manager
Union Bank Of India
04.2013 - Current
Customer Service Executive
HSBC Bank (HDPI)
07.2007 - 03.2010
Customer-Resolution-Expert
Dell International Services
11.2006 - 04.2007
Customer Care Associate
GE Consumer Finance Services
09.2005 - 07.2006
Customer Service and Sales Officer
Sri Sai Communications Pvt Ltd
03.2000 - 08.2005
Bachelor of Commerce - undefined
Dr. B.R. Ambedkar University
Intermediate - undefined
Tagore’s Home Junior College
Class Tenth - undefined
St’ John’s Church High School
Diploma - Business Management
ICFAI University
Microsoft Office -
Unique Computer Institute
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