Naresh Mandiga

Network Administrator |Project Approver. WON|WON Owner – NOC US Team.

June 2024 – Present. Bangalore

planned, designed, and implemented LAN, VLAN, WLAN, and WAN for small to medium organizations (wired/wireless).

• Deployed and configured Cisco core devices (ASR 1K, Nexus 7K, and 5K) and migrated IOS to NX-OS in data centers.
• Hands-on experience with Cisco IOS (7600/GSR/ASR1K), IOS-XR (CRS-1, ASR9000, 12K XR), and Nexus 7K switches, troubleshooting BGP, OSPF, EIGRP, and multicast issues.
• Migrated IPsec VPN tunnels from pre-shared keys to a certificate authority for scalability, and managed client-to-site access.
• Led SD-WAN initiatives, replacing WAN edge routers with Viptela (V2000, V1000, V100), and supporting SD-WAN migrations in banking centers.
• Extensive experience with next-gen firewalls (Palo Alto, Cisco ASA, Check Point) and centralized management via Panorama.
• Expertise in MPLS, IPSEC, SSL, NAT, and troubleshooting multicast/MPLS VPN issues.
• Proficient in Layer 2 technologies (VLAN, VTP, STP, RSTP, trunking, port security, EtherChannel with LACP) and server/switch decommissioning.
• Familiar with industry-standard network designs (3-layer architecture, Border Leaf, Spine, and Leaf models), Lore, India.

- Appointed as the WON owner and SPOC for setting up the team in Bangalore, handling interviews, onboarding, access setup, training, and shift planning, as it is a new team.
Leading a 6-member team managing end-to-end APAC/US NOC tickets and network operations for both the Bangalore and Chennai teams.
- Working with multiple ISP vendors.

- Monitoring Cisco network devices SD-WAN. Troubleshooting and root cause of the issue. .

AML-KYC Specialist.|ADP (2016–2024) Automation Projects and Impact: Compliance Support. Key Skills. Impact and Achievements:

Project: AML - KYC

• Led AML, KYC, and compliance processes for the U.S. Retirement and Payroll Services, ensuring adherence to IRS regulations.
• Performed KYC verification for both new and existing clients, handling the full lifecycle of compliance workflows.
• Conducted due diligence, fraud tracking, investment validation, and document verification, ensuring IRS compliance for retirement service clients.
• Worked closely with the GMMC team for expedited client onboarding, ensuring seamless client clearance for Retirement Services (RS).
• Monitored IRS contribution limits, reviewed Transactions of Accounts (TOAs), and aligned operations with audit protocols.
• Validated client documents using internal and external U.S.-based portals, ensuring accuracy and compliance.

Leadership and Training.

• Managed the KYC project independently from August 2016 to 2024, handling all aspects of client clearance.
• Trained and mentored U.S.-based associates in AML-KYC processes, and helped standardize workflows.
• Hosted quarterly Town Hall meetings with the U.S. Leadership should provide business updates and team performance feedback.

Tools and Systems

• Utilized tools such as FCRM, PEGA PRO, ADP Enterprise, and Pay-Force for daily transaction monitoring, compliance checks, and document validation.

2018: AML-KYC Automation:

• Automated the KYC process using VBScript and the HP tool, reducing processing time from 10 minutes per client (for 55 clients per day) to 2 minutes per client.
• Manual Process: Took 9.17 hours per day for 55 clients (550 minutes).
• Automation Process: Reduced to 1.83 hours per day (110 minutes).
• Time saved per day: 7.33 hours/day, or 1,466 hours/year over 200 working days.
• I used the extra time to focus on research and clear KYC for clients, improving the overall process and ensuring higher accuracy.

2023: KYC Automation and Compliance Support:

• Automated the KYC validation process, reducing manual work for 120 clients per day (8 minutes per client) to under 2.25 hours per day.
• Time saved per day: Over 13.75 hours per day, or 2,750 hours per year.
• I used the extra time to assist the Compliance team with various high-volume projects, including 5500 forms, year-end testing, and RMD reviews.
• Collaborated with the Compliance team, learning multiple projects, and automating manual tasks, significantly reducing work time for the team.
• Assisted the Compliance team with high-volume projects, including: 5500 form preparation and filing, year-end testing, RMD (Required Minimum Distribution), conversion reviews, reconciliations, indexing, and ADP ACP testing.
  Supported the team in top-heavy contributions, minimum coverage, and excess contributions (402g) validation.

Key Contributions:

• Improved process efficiency by automating manual tasks and reducing working hours.
• Collaborated with technical teams to enhance workflow and reduce manual effort through automation, ultimately leading to time savings for the entire team.
• AML and KYC Compliance.
• IRS Regulations and Guidelines.
• Process Automation (VBScript and HP tool)
• Client Onboarding and Due Diligence.
• Documentation and Process Standardization.
• Tools: FCRM, PEGA PRO, ADP Enterprise, Pay-Force.
• In 2018, automation saved 1,466 hours per year, reducing processing time from 10 minutes to 2 minutes per client for 55 clients per day.
• 2023 Automation saved 2,750 hours per year, reducing validation time for 120 clients per day from 8 minutes to automated validation in under 2.25 hours.
• Trained U.S. Associates enable process standardization and smoother integration of automation tools.
• Reduced daily working hours from 8 to 2, optimizing productivity, and allowing time to support the Compliance team with multiple projects.
• Significantly improved team efficiency by automating repetitive tasks and freeing up valuable time for more strategic work.

Transfer Agency Associate.

Processed shareholder records, TOAs, and mutual fund investments.

Verified documents like SSNs, incorporation licenses, and custodial forms.

Monitored unusual transactions using systems like FTTA, PEGA PRO, INVESTAR.

• Performed data entry tasks to update customer records and maintain accuracy of information.
• Participated in regular team meetings and provided input on ways to improve existing processes.
• Monitored performance metrics to measure process effectiveness.