Naresh Mandiga

Network Administrator | Project Approver | WON Owner – NOC US Team

• Spearheaded setup of a 6-member cross-location NOC team (Bangalore & Chennai) for Bank of Montreal (BMO).

• Built 24/7 monitoring operations for US banking infrastructure – hiring, training, access, and process setup.

• Designed optimized 12-hour/4-day week shift model to ensure SLA and uptime adherence.

• Collaborated with ISP teams, created SOPs, managed client meetings, and handled escalations.

• Single point of contact for audit tracking, WON ownership, and performance reporting.

AML & KYC Processes

• Led AML-KYC and compliance processes under the US Retirement & Payroll services domain.

• Trained and managed a 6-member team; handled full lifecycle of compliance workflows.

• Performed due diligence, fraud tracking, investment validation, and document verification.

• Reviewed IRS contribution limits, monitored TOAs, and aligned operations with audit protocols.

• Used tools such as FCRM, PEGA PRO, ADP Enterprise, and Pay-Force for daily transaction oversight.

Leadership, Collaboration & Recognition:

• Hosted quarterly Townhall Meetings from Hyderabad with US leadership, engaging Pune & Hyderabad teams on business updates and departmental performance.

• Led and organized Rewards & Recognition (R&R) sessions to highlight team performance and boost engagement.

• Coordinated business review meetings for ADP Retirement Services, working across departments and time zones.

• Trained US-based associates virtually from Hyderabad alongside team members, ensuring standardization of global processes.

• Awarded the “Heroic Award” by Jim Sperduto, Vice President of ADP Retirement Services – becoming the first India-based recipient of this award for cross-regional leadership and performance.

Transfer Agency Associate

Processed shareholder records, TOAs, and mutual fund investments.

Verified documents like SSNs, incorporation licenses, and custodial forms.

Monitored unusual transactions using systems like FTTA, PEGA PRO, INVESTAR.

• Performed data entry tasks to update customer records and maintain accuracy of information.
• Participated in regular team meetings and provided input on ways to improve existing processes.
• Monitored performance metrics to measure process effectiveness.