ASHOK SHARMA
Gurgaon
Summary
Deputy General Manager experienced in planning, directing and managing company work activities, functions and operations. Documented history of facility management and operations to fulfill organization contractual obligations, quality standards and performance objectives. Provides expert direction and guidance to subordinates and formulates work plans.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deputy General Manager – HSRP National Operations
Rosmerta Technologies Ltd.
Gurgaon
06.2015 - Current
- Provided strategic leadership for pan-India HSRP operations, ensuring end-to-end compliance with MoRTH notifications, Supreme Court directions, and State Transport Department SOPs.
- Owned state-wise operational strategy, rollout planning, and performance governance, covering OEMs, dealers, ECs, CODOs, and fitment centers.
- Led large-scale HSRP implementation for OEM and legacy (pre-April 2019) vehicles, balancing regulatory timelines, capacity planning, and risk mitigation.
- Acted as the primary escalation point for State Transport Authorities and OEM leadership, managing compliance risks, supplier transitions, penalties, and operational continuity.
- Drove organization-wide TAT, backlog reduction, and service-level improvements through data-driven MIS reviews, dashboard governance, and corrective action frameworks.
- Governed dealer onboarding, capability building, and audit mechanisms, ensuring uniform quality, readiness, and SOP adherence across multiple states.
- Spearheaded cross-functional alignment between Operations, IT (VAHAN integration), Logistics, Manufacturing, and Post-Sales to stabilize supply chains and execution.
- Led enforcement-readiness initiatives linked to VAHAN lifecycle checks, ensuring operational preparedness for registration, renewal, and transfer stages.
- Established standardized SOPs, audit frameworks, and compliance reporting structures to support government reviews and Hon’ble Supreme Court reporting.
- Delivered executive-level reporting and strategic inputs to senior management on state performance, regulatory risks, OEM relationships, and expansion planning.
- Oversaw field governance through regional leaders, including surprise audits, readiness assessments, and corrective action follow-ups.
- Contributed to strategic initiatives such as decentralized supply models, infrastructure scaling, and operational cost optimization.
State Project Coordinator
Radiant Haroti Industries India Ltd. (RHIIL)
Delhi
11.2011 - 06.2015
- Coordinated efforts with Projects Team, Finance Team, and clients to ensure project alignment.
- Planned and monitored projects to meet budget constraints, deadlines, and quality standards.
- Conducted site visits for supervision and monitoring of ongoing projects.
- Managed procurement of materials, manpower, and financial resources for projects.
- Oversaw vendor relationships to enhance service delivery and performance.
- Ensured project deliverables adhered to established project plans.
- Resolved cross-functional issues at project level to maintain progress.
- Liaised with operations, senior management, and government officials to provide updates on project status.
Technical Support Executive
Teleperformance
Jaipur
12.2010 - 09.2011
- Delivered comprehensive technical support to Blackberry customers regarding mobile services.
- Provided expertise in GPRS, EDGE, 3G, and modem functionalities for customer assistance.
Education
B.Tech - Computer Science
Rajasthan Technical University
Kota05.2010
Skills
- Operations management
- Project management
- Supply chain coordination
- Stakeholder engagement
- Inventory and logistics oversight
- SLA and SOP management
- Team building and mentoring
- Client relationship management
- Process design and optimization
- Microsoft Office proficiency
- Strategic planning
- MySQL database management
Certification
- ITIL Foundation Certificate in IT Service Management, PEOPLECERT - AXELOS, GR750270016AS, 2016
- Administrative Procedures and Support in Office, Alison, 2021
- Fundamentals of Operations Management, Alison, 2021
- Introduction to Project Management, Alison, 2021
- Certified Scrum Master, Scrum Alliance, 001341253, 2022 - 2024
Accomplishments
- Participated in National level Inter-College Tech-Fest NUCLEUS (Concoct).
- Participated as a Coordinator in an International Event 'Hot Air Balloon Safari' in Pushkar International Fair 2010 with International Pilots (Mr. Ian Sharpe & Carol Sharpe, England) licensed by Ministry of Civil Aviation & supported by Department of Rajasthan Tourism.
- Runner-up in Volley-ball Inter-College Competition.
- Senior Volunteer in National level inter-college tech-fest NUCLEUS.
- Participated in Technical Event TECH-LAUNCH held in GOVT. ENGG.COLLEGE, KOTA in Model Exhibition.
- Participated in Cultural Week Decoration as a Head Coordinator in College.
- Won First prize in Ball-Throw Competition in School.
- Played two times Basket-Ball Clusters organized by C.B.S.E.
Personal Information
- Date of Birth: 05/21/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Kota
Languages
- English
- Hindi
- English
Timeline
Deputy General Manager – HSRP National Operations
Rosmerta Technologies Ltd.
06.2015 - Current
State Project Coordinator
Radiant Haroti Industries India Ltd. (RHIIL)
11.2011 - 06.2015
Technical Support Executive
Teleperformance
12.2010 - 09.2011
B.Tech - Computer Science
Rajasthan Technical University