Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashoka

Shorapur

Summary

An ambitious employee who has equipped with strong personal, analytical and communication skills looking for a job change. A detail-oriented with strong analytical skills and ability to learn quickly. Reliable and passionate about helping team and clients.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Reliance Jio Infocomm Limited
01.2024 - Current
  • As a Assistant manager in the job role AASI handled both Jio Fiber and Air Fiber.
  • Working on Jio Fiber and Air Fiber Sales within the territory for company business.
  • Working on Installation of Customers Jio Fiber and Air Fiber devices with Engineers and distributor secondary agents within SLA OR TAT.
  • Working on closing of Customer Service requests within SLA or TAT.
  • Good knowledge about SAP 750 for work orders and customer details.
  • Good Knowledge in GIS tools for Jio fiber and Air fiber feasibility.
  • Worked detail in work order assignment for Engineers and Secondary agents with use of SAP 750 MRSS.
  • Good knowledge in handling of provided software Jio partner world for Completion of installation and service requests.
  • Material issuance for Engineers and SAs in Stores.
  • Device replacements within SLA with support of Customer support and Technical help desk.
  • Field visit with team for Customer Installation and Service request related issues resolving within SLA.
  • Coordination of team for an support with Skype, Whatsapp and Teams.
  • Daily morning gate meeting for daily plan and execution.
  • Maintaining of all KPIs which provided with good score.
  • Good knowledge in mobility related devices likes Phones, CC Cameras, Thumbs etc.
  • Timely downloading of reports and sharing to teams on hourly basis everyday.

Transmission Engineer

Genius Consultants Ltd
Bangalore
06.2023 - 12.2023
  • As a Transmission Engineer knowing about the team leading skills.
  • Working on Huawei OSN MUXs X16, X800, X1800, X6800, X8800.
  • Working on XDM MUXs XDM300, 500, 1000.
  • Working on DWDM and Metro links.
  • Working on ECI Muxes.
  • Link testing and checking of Internal connectivity.
  • Troubleshooting of links with NOC Executives.
  • Knowing of work force management tools.
  • Logging of all Muxes.
  • Troubleshooting OFC power level with field team.
  • CARDs Replacement, SFP Replacement activities with support of SNOC Team.

ISP Engineer

POLESTAR ENGINEERING CO
Bangalore
10.2021 - 05.2023
  • As a ISP supervisor knowing about the team leading skill.
  • Working on both Cisco, Juniper and Switches.
  • Knowing about the Cisco and Juniper routers configuration.
  • Good knowledge in AG1, AG2, ENB, CSS, IBS, OSC, ESC sites.
  • Good knowledge in troubleshooting in IP issues.
  • Coordinate with on site engineer and troubleshooting in physical connectivity.
  • Troubleshooting and solving the enterprise Customer Complaint issues within SLA.
  • Responsible for generating weekly reports, tracker.
  • Excellent experience in 24
  • 7 network support.
  • L1 level troubleshooting for Routers (Cisco and Juniper) and switches.
  • L2 level troubleshooting for Routers (Cisco and Juniper) and switches.
  • IOS up gradation of Juniper and Cisco routers.
  • Replacement of ASR900 routers cards (IMA8S, IMA8Z, IMA8T, IMA1X and IMA2Z).
  • CRC/Input errors in OFC clearance for better Network.
  • Media conversion (MW media to Fiber or Fiber to MW).
  • 1G to 10G conversion for better Network performance.
  • Rising the Planned events of MW, OFC, Utility, RAN and IP related for critical activities.
  • Coordinating with the FM and TAC team for more support for fault clearance.
  • Tracking and getting the RMA from NOC.
  • SFP replacement activities.
  • Card replacement (ECcard, AHPLG, A235A, WR8-88A, CWR8-88A etc.).
  • Providing Technical support for Nokia BSS Equipment’s for Field Engineers.
  • Installation of alarm gate way at all the JIO site to get the live alarm like MCB fuse fail, battery fuse fail etc.

Fiber MIS

MAHINDRA & MAHINDRA DREAMS
08.2020 - 09.2021
  • Maintaining record, the total faults attend by FRT teams and PR of OFC team.
  • Updating the OFC faults causes report to NOC team for work order closure.
  • Checking the all instruments properly like battery, testing the power level.
  • Installation of capacitor, diode, battery, inverter, rectifier.
  • As an MIS coordinator preparing the reports for OSC-down report, NHQ report, ESC reports, weekly available report, HOTO report.
  • Installation of 6Urack for OSC at a site.
  • Knowledge about working of a rectifier and inverter, AC ports, DC ports, alarm gateway, airspan login, Sumsung login.

Education

BE - Electrical and Electronics

VNEC Shorapur
Shorapur
01.2018

PUC -

HIPU Science College Dharwad
Dharwad
01.2013

SSLC -

Government High School Devapur
Devapur
01.2011

Skills

  • SAP 750
  • GIS tools
  • Network troubleshooting
  • Device installation
  • Customer service
  • Work order management

Timeline

Assistant Manager

Reliance Jio Infocomm Limited
01.2024 - Current

Transmission Engineer

Genius Consultants Ltd
06.2023 - 12.2023

ISP Engineer

POLESTAR ENGINEERING CO
10.2021 - 05.2023

Fiber MIS

MAHINDRA & MAHINDRA DREAMS
08.2020 - 09.2021

BE - Electrical and Electronics

VNEC Shorapur

PUC -

HIPU Science College Dharwad

SSLC -

Government High School Devapur
Ashoka