Ashoka
Shorapur
Summary
An ambitious employee who has equipped with strong personal, analytical and communication skills looking for a job change. A detail-oriented with strong analytical skills and ability to learn quickly. Reliable and passionate about helping team and clients.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Reliance Jio Infocomm Limited
01.2024 - Current
- As a Assistant manager in the job role AASI handled both Jio Fiber and Air Fiber.
- Working on Jio Fiber and Air Fiber Sales within the territory for company business.
- Working on Installation of Customers Jio Fiber and Air Fiber devices with Engineers and distributor secondary agents within SLA OR TAT.
- Working on closing of Customer Service requests within SLA or TAT.
- Good knowledge about SAP 750 for work orders and customer details.
- Good Knowledge in GIS tools for Jio fiber and Air fiber feasibility.
- Worked detail in work order assignment for Engineers and Secondary agents with use of SAP 750 MRSS.
- Good knowledge in handling of provided software Jio partner world for Completion of installation and service requests.
- Material issuance for Engineers and SAs in Stores.
- Device replacements within SLA with support of Customer support and Technical help desk.
- Field visit with team for Customer Installation and Service request related issues resolving within SLA.
- Coordination of team for an support with Skype, Whatsapp and Teams.
- Daily morning gate meeting for daily plan and execution.
- Maintaining of all KPIs which provided with good score.
- Good knowledge in mobility related devices likes Phones, CC Cameras, Thumbs etc.
- Timely downloading of reports and sharing to teams on hourly basis everyday.
Transmission Engineer
Genius Consultants Ltd
Bangalore
06.2023 - 12.2023
- As a Transmission Engineer knowing about the team leading skills.
- Working on Huawei OSN MUXs X16, X800, X1800, X6800, X8800.
- Working on XDM MUXs XDM300, 500, 1000.
- Working on DWDM and Metro links.
- Working on ECI Muxes.
- Link testing and checking of Internal connectivity.
- Troubleshooting of links with NOC Executives.
- Knowing of work force management tools.
- Logging of all Muxes.
- Troubleshooting OFC power level with field team.
- CARDs Replacement, SFP Replacement activities with support of SNOC Team.
ISP Engineer
POLESTAR ENGINEERING CO
Bangalore
10.2021 - 05.2023
- As a ISP supervisor knowing about the team leading skill.
- Working on both Cisco, Juniper and Switches.
- Knowing about the Cisco and Juniper routers configuration.
- Good knowledge in AG1, AG2, ENB, CSS, IBS, OSC, ESC sites.
- Good knowledge in troubleshooting in IP issues.
- Coordinate with on site engineer and troubleshooting in physical connectivity.
- Troubleshooting and solving the enterprise Customer Complaint issues within SLA.
- Responsible for generating weekly reports, tracker.
- Excellent experience in 24
- 7 network support.
- L1 level troubleshooting for Routers (Cisco and Juniper) and switches.
- L2 level troubleshooting for Routers (Cisco and Juniper) and switches.
- IOS up gradation of Juniper and Cisco routers.
- Replacement of ASR900 routers cards (IMA8S, IMA8Z, IMA8T, IMA1X and IMA2Z).
- CRC/Input errors in OFC clearance for better Network.
- Media conversion (MW media to Fiber or Fiber to MW).
- 1G to 10G conversion for better Network performance.
- Rising the Planned events of MW, OFC, Utility, RAN and IP related for critical activities.
- Coordinating with the FM and TAC team for more support for fault clearance.
- Tracking and getting the RMA from NOC.
- SFP replacement activities.
- Card replacement (ECcard, AHPLG, A235A, WR8-88A, CWR8-88A etc.).
- Providing Technical support for Nokia BSS Equipment’s for Field Engineers.
- Installation of alarm gate way at all the JIO site to get the live alarm like MCB fuse fail, battery fuse fail etc.
Fiber MIS
MAHINDRA & MAHINDRA DREAMS
08.2020 - 09.2021
- Maintaining record, the total faults attend by FRT teams and PR of OFC team.
- Updating the OFC faults causes report to NOC team for work order closure.
- Checking the all instruments properly like battery, testing the power level.
- Installation of capacitor, diode, battery, inverter, rectifier.
- As an MIS coordinator preparing the reports for OSC-down report, NHQ report, ESC reports, weekly available report, HOTO report.
- Installation of 6Urack for OSC at a site.
- Knowledge about working of a rectifier and inverter, AC ports, DC ports, alarm gateway, airspan login, Sumsung login.
Education
BE - Electrical and Electronics
VNEC Shorapur
Shorapur01.2018
PUC -
HIPU Science College Dharwad
Dharwad01.2013
SSLC -
Government High School Devapur
Devapur01.2011
Skills
- SAP 750
- GIS tools
- Network troubleshooting
- Device installation
- Customer service
- Work order management
Timeline
Assistant Manager
Reliance Jio Infocomm Limited
01.2024 - Current
Transmission Engineer
Genius Consultants Ltd
06.2023 - 12.2023
ISP Engineer
POLESTAR ENGINEERING CO
10.2021 - 05.2023
Fiber MIS
MAHINDRA & MAHINDRA DREAMS
08.2020 - 09.2021
BE - Electrical and Electronics
VNEC Shorapur
PUC -
HIPU Science College Dharwad
SSLC -
Government High School Devapur